Ana Ramirez Joo Email and Phone Number

-Recruited and developed a team of up to 8 volunteers -Implemented a social media calendar aligned with local and national strategy and goals -Create or review copywriting for social media posts, blogs, newsletters, press releases, and other marketing materials -Supported multiple internal teams with event promotions and communications -Increased Instagram followers by 16% and newsletter open rate by %10.-Developed multi-channel marketing strategies to raise awareness about… Show more -Recruited and developed a team of up to 8 volunteers -Implemented a social media calendar aligned with local and national strategy and goals -Create or review copywriting for social media posts, blogs, newsletters, press releases, and other marketing materials -Supported multiple internal teams with event promotions and communications -Increased Instagram followers by 16% and newsletter open rate by %10.-Developed multi-channel marketing strategies to raise awareness about Shelter Movers’ services and engage new volunteers and donors Show less

-Developed Linkedin articles, tailored to the target audience and aligned with the organization's messaging and objectives.

-Occasionally supported the creation of job advertisements and curated relevant articles to enhance engagement on our recruitment LinkedIn page, aiming to attract candidates interested in the job opportunities we offered in the Caribbean.-Utilized various channels, including job boards, social media, and professional networks, to actively source and attract qualified candidates-Conducted initial candidate screenings to evaluate qualifications and fit for open positions.-Proactively… Show more -Occasionally supported the creation of job advertisements and curated relevant articles to enhance engagement on our recruitment LinkedIn page, aiming to attract candidates interested in the job opportunities we offered in the Caribbean.-Utilized various channels, including job boards, social media, and professional networks, to actively source and attract qualified candidates-Conducted initial candidate screenings to evaluate qualifications and fit for open positions.-Proactively reached out to passive candidates and build a pipeline of potential talent for current and future hiring needs Show less

-Provided assistance to 20-40 rooms on a daily basis, creating full stay itineraries (tours and dinner reservations) -Planned multiple wow moments for guests, one of which was displayed in a company wide newsletter as example of outstanding service.-Followed up on guest complaints in a timely manner, solving each situation efficiently before it escalated. -Awarded as employee of the month, "Front of the house" category.

-Worked closely with department managers and supervisors to learn about leadership principles, team building, and performance management techniques.-Learn to deliver exceptional customer service by observing and assisting experienced team members in addressing guest inquiries, resolving complaints, and ensuring guest satisfaction.-Actively engaged in conversations with guests, discussing their dining experiences, preferences, and overall stay satisfaction

-Inspectioned and prepared rooms for VIP arrivals, according to brand standards.-Greeted guests personally, offering signature services (coffee & tea, packing & unpacking)-Delegated tasks to internal departments, acting as primary point of contact, assuring the fulfillment of guests requests.-Mentioned in guest satisfaction surveys for great service.

-Facilitated and coordinated bookings for exclusive Christmas and New Year's Eve dinners, catering to both in-house guests and walk-in clientele across multiple channels: phone, email and in-person.-Orchestrated detailed floor plans for each event, ensuring optimal guest experience, and collaborated closely with the banquet team to accommodate guests' dietary restrictions and preferences.-Provided attentive follow-up and support during events, ensuring seamless execution and… Show more -Facilitated and coordinated bookings for exclusive Christmas and New Year's Eve dinners, catering to both in-house guests and walk-in clientele across multiple channels: phone, email and in-person.-Orchestrated detailed floor plans for each event, ensuring optimal guest experience, and collaborated closely with the banquet team to accommodate guests' dietary restrictions and preferences.-Provided attentive follow-up and support during events, ensuring seamless execution and guaranteeing guest satisfaction throughout the dining experience and hotel stay. Show less

-Acquired insights into the operations of a high-end business hotel, including fast-paced environments and high expectations for efficiency in service delivery.-Learned the importance of tailoring service to individual guest preferences, enhancing their overall experience and loyalty to the brand.-Demonstrated adherence to brand standards in all guest interactions, ensuring consistency and excellence in service delivery.