Joan currently works online as a Virtual Assistant. It was her most recent job. She was a Customer Service Representative (CSR) for over 8 years and has enough experience to prove with all the years she spent working as one (CSR). Aside from being a Customer Service Representative, Joan also has enough experience in doing customer service support which adds up to her field of expertise as a virtual assistant (including also the numerous tasks she handled before in the said industry). With her well-written and spoken English, Joan is a great communicator both in providing Customer Support and as a Customer Service Representative.