Anas Ahmad Email and Phone Number

Worked as a Social Media investigator for Zomato.- Manage and respond to escalated customer inquiries and complaints on various social media platforms including Twitter, Facebook, and Instagram, ensuring timely resolution and customer satisfaction.- Collaborate with cross-functional teams to address complex issues and implement effective solutions.- Develop and maintain standard operating procedures (SOPs) for handling escalated cases, streamlining processes and improving efficiency.- Analyze customer feedback and trends to identify areas for improvement in product offerings and service delivery.

Worked as a customer service associate (CSA) with Teleperformance (Zomato), handled customer concerns related to pre and post order delivery issues.- Deliver top-notch customer support via chat and phone channels, adeptly handling inquiries, order tracking, and issue resolution with professionalism and efficiency.- Foster collaboration with cross-functional teams such as operations, logistics, and quality assurance to tackle intricate customer issues, driving continuous improvement in service delivery.- Cultivate high levels of customer satisfaction through attentive listening, empathetic communication, and effective problem-solving, leading to commendable feedback and customer loyalty.- Maintain stellar performance by consistently surpassing key performance indicators (KPIs) including response time, resolution rate, and customer satisfaction scores.