Customer Support Specialist with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role.
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Customer Service RepresentativeTile Mountain Oct 2023 - Mar 2024Islamabad, Islāmābād, PakistanCreating quotes, upselling, providing resolutions for damaged items, and assisting customer's concerns regarding items and shipments were the primary roles of my job via calls, chats, and emails. Scored 93 5-star reviews with name on trust pilot in first 3 months. -
E Support Back Office ( The Allstate Protection Plans - Ibex)Ibex. Pakistan Aug 2022 - Apr 2023PakistanPerformed as a back office e- support( Email Support) and POC specialists with 95% QA consistently.Trained 3 employees to solve SLA tickets in 3 to 4 minutes Average handling time. -
Customer Service Specialist ( The Allstate Protection Plans- Ibex)Ibex. Pakistan Aug 2022 - Nov 2022PakistanHandle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.Received an average 85% customer satisfaction rating to date, 15% higher than the company average
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Assistant ManagerToyo Group Pakistan Aug 2021 - Nov 2021Islāmābād, PakistanTraveling, maintaining financial docs, achieving daily targets and meeting with the vendors to insure the quality of raw materials.
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Sales AssociateKareemiya Technologies Jan 2020 - Sep 2020PakistanPerformed as a Top seller sales associate on different campaigns with consistency of 4 to 5 leads and sales a day.Handled 400 + calls a day, with duties of including feedback of each customer in the data base. • Worked on Solar panels. • Worked on Final Expense. -
FreelanceNola Automation Sep 2017 - Sep 2018Performed as a sales associate for NOLA AUTOMATION and was able to generate 20-30 leads a month.
Anas Ali Education Details
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Human Resources Management
Frequently Asked Questions about Anas Ali
What is Anas Ali's role at the current company?
Anas Ali's current role is Customer Support Specialist.
What schools did Anas Ali attend?
Anas Ali attended Foundation University Islamabad (Fui).
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