To act as the focal point in a 24/7 operations between dnata airport operations DWC and external stakeholders (Dubai airports and airlines) ensuring all flight related information Radar Watch, Stand Monitoring and Flight Monitoring is handled in line with dnata standards.

My job responsibilities include ticketing, informing clients of current travel restriction information, assisting clients with visa applications, selling quarantine packages, creating itineraries for single and couple tour packages, changing the date of travel tickets, and creating current visa information for clients.

served as the airport's chief customer service representative. on overseeing the whole airport operation of Air Arabia and Fly Dubai. Expertise with check-in software, boarding gates, VIP passenger handling, Miss luggage management, arrival baggage handling, selling seats, and arrival and departure baggage handling. My job description also included monitoring cargo operations and creating airway bills. received a certificate of appreciation from Air Arabia for exceptional work on the quickest ground time for Air Arabia.