- Oversee and streamline operational processes to improve efficiency and effectiveness.- Lead and manage staff, including hiring, training, and performance evaluations.- Develop and implement operational strategies aligned with the company's overall objectives.

Client Relationship Management- Act as the primary point of contact for clients regarding all service delivery matters.- Maintain strong relationships with clients, understanding their needs and ensuring services are delivered within agreed-upon timeframes and quality standards.Service Management and Delivery- Oversee the planning, implementation, tracking, and closure of client service requests and projects.- Ensure that all service delivery processes and procedures are followed, ensuring compliance with legal regulations and company policies.Team Coordination and Development- Manage the service delivery team, including setting goals, providing feedback, and facilitating training.- Coordinate with other departments like sales, product development, and finance to ensure seamless service delivery.

- Attend to customer inquiries and assist in troubleshooting and resolving challenges- Assist management in creating training materials pertaining to system troubleshooting and usage

- Manage client on-boarding process- Aid in product design and development

- Provide support via chat, email and phone calls- Work with internal teams to resolve issues

- Maintain calendar and setup meetings- Handle client inquiries by phone and e-mail