The Project Manager has the overall responsibility for the Tawteen contract project, aimed at supporting the Tawteen Agency in its goal to employ 17k Saudi Nationals in Supermarkets and Hypermarkets by the end of 2021. They will oversee contract operations, monitoring, following up, coordinating all administrative, financial, and technical activities of the Project and they will be the single-point-of-contact for the Tawteen Agency. The Project Manager will be responsible for the overall perfomance of the Project Team, achieving financial and quality objectives and KPIs, and managing resources to successfully implement approved project plans and deliver all outputs agreed with the Agency.

• Providing an advisory and consultancy service to staff and management on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines.• Liaising with human resources department staff in ensuring the effective high quality delivery of the service.• Undertaking internal reviews, coordinating external reviews and advising on related processes as needed.• Providing an efficient and reactive consultancy service to staff and senior management.• Conducting investigations and research into reclassification, classification and criteria advancement submissions and preparing appraisal reports of employees.• Undertaking quality assurance checks and liaising with external consultants and management to ensure effective meeting of guidelines and standards.• Identifying, reviewing, and advising on tasks related to recruitment process and employment strategies to meet human resources requirements.• Coordinating and participating as a selection panel member in recruitment process, including selection, appointment process, preparing reports.• Undertaking quality checks of selection and recruitment processes and reports; liaising with external consultant and management to ensure effective meeting of guidelines and standards.• Analyzing people relating metrics, trends and making recommendations to HR manager for any action.• Managing all activities in association with information related to employee perception surveys.• Working with HR team member to ensure effective meeting of organization objectives through collaboration, openness and personal development.• Developing, interpreting and evaluating human resources operation guidelines and policies

Attracting & Hiring Is responsible for recruiting in co-ordination with the relevant Head of Department. Engages and promotes hotel with local employment market while supporting the Area as requested. Sources, assesses, and recommends functional ExCom candidates (Sales, Revenue, Finance, HR, F&B)for sign-off by Area. Liaises with Area HR to source internal candidates. Ensures all new employees participate in the relevant Induction Program.Performance Proposes performance targets to Area in line with Area targets. Proactively address any lack of progress with Area. Proposes annual SMART incentive targets for bonus-eligible members to the Area for sign-off. Calculates and submits year-end bonus-eligible CBIPs to Area for sign-off. Conducts regular performance reviews using the TMS process and technology for HODs and above.Learning & Development Supervises (and implements where relevant), in coordination with hotel Training Manager, all internaltraining of the Heads of Department and supervisors. Assists in gap analysis of training programs by proposing training needs as per hotel requirements. Delivers hotel-specific and corporately recommended programs. Assesses and enrols eligible candidates for corporate programs. Identifies and proposes high performers in unit for review by Area HR. Nominates candidates for corporate programs to Area.Talent Management Creates and manages individual development plans for HODs and above as part of the performancereview process. Identifies and discusses talent with potential within the hotel. Implements succession planning process to proactively fill hotel vacancies. Assesses all candidates for L&D programs in line with corporate guidelines. Conducts exit interviews with all resigning employees.

• Plan and organize all Recruitment functions from Manpower Forecasting to Final Selection in order to ensure all budgeted vacancies are filled with appropriate caliber candidates to meet the job requirements.• Review Manpower Forecast for each department in order to identify the Manpower needs for inclusion in the forthcoming Manpower budget.• Develop a Recruitment Plan & scheduling the recruitment activity of staff, based on the agreed Manpower forecast, in order to meet the manpower needs of each department• Analyze the recruitment needs and develop recommendations for improving the Recruitment Program (e.g. selection of the appropriate selection markets, recommendation for jobs which can be filled by Saudi Nationals etc.).• Organize the recruitment of staff to fill budgeted vacancies according to the approved Recruitment Plan.Based on the approved Manpower, source potential candidates on the company database or through International Recruitment Agencies upon the availability ofWork Visas or using available recruitment web sites.• Develop and establish a network of Recruitment Search Firms who can fulfill the company’s needs as and when required.• Maintain good relations with the Recruitment Service Providers in order to obtain their services at short notices.• Based on the concurrence of the selection panel, invites the selected candidates for discussion on the Job Offer.• Negotiate the Job Offer with the selected candidate in order to arrive at a mutually agreeable terms.• Organize the preparation of the agreed Job Offer and arrange to send it to the selected candidate.Organize the dispatch of the Job Offer and receipt of the acceptance.• Organize the dispatch of Prepaid Ticket Advice (PTA) in order to enable the selected candidate to travel to KSA to join his duties.• Organize the Job Visa required to bring the selected candidate to KSA.

• Manage the day-to-day operations of a network of 4 stores throughout the Area to maximize sales performance and profitability and Delivery of required results for core KPIs per branch.• Develop and implement action plans for all stores ensuring that these are implemented in line with corporate strategies and objectives.• To manage the correct implementation of staffing plans, merchandising plans, range plans and inventory levels in order to achieve operational excellence.• Coordinate with the recruitment team to ensure the required staffing levels are maintained to achieve profitability objectives• Coordinate with the visual merchandising team to ensure the brand VM standards are developed and maintained across the stores• Develop sales and marketing plans to achieve revenue targets, secure and retain customers through all available locations. Build a good knowledge of the market culture and environment in which the customer is operating and ensure timely reporting on market intelligence.• Manage the production of accurate and timely competitive, customer, market and competitors researches to act as a basis for developing retail plans to retain customers and grow market share. Lead, coach, develop and motivate staff in the stores and mentor store managers to ensure that all staff are encouraged to maximize their capability and contribution.• Gain insight into all customer channels, identify and seize opportunities to utilize retail sales techniques.• Provide inputs and improve the retail sales policies, procedures, and methods of work to ensure consistency and improved service quality at all times by all concerned, with the overall objective of maximizing customer satisfaction opportunities, revenues and yields.• Build strong positive relationship within the internal stakeholders. • Ensure that all product and service campaigns are promoted through retail and implemented as prescribed.

• Identify and handle customer inquires completely and accurately. • Resolve customer compliments and problems to the satisfaction of the customer. • Use customer service and sales skills to optimize the opportunity of each customer contact. • Educate the customer of the Organization′s products and services and direct them toward available resources for self - help. • Complete necessary documentation to mange customer compliments, issues and subsequent solutions.

• Develops and implements programs, plans, policies, and procedures for recruitment screening, testing, ‎selection, and job placement. • Plans and directs activities of staff in carrying out such functions as developing sources of qualified ‎applicants, screening applicants, scheduling and conducting interviews, administering tests, checking ‎references and background, and evaluating applicant qualifications. • Interviews candidates for open positions. • Writes and maintains job descriptions. • Develops and maintains internal job posting program. • Determines Internet online recruiting strategies for attracting and recruiting candidates. • Develops and manages temporary employee, and internship. • Develops and implements new employee orientation programs.• Develops and manages employee relocation programs.• Develops and manages and site recruitment programs including job fairs, career days, trade shows, ‎and media presence. • Manages automated resume and applicant tracking systems. • Maintains data on recruitment activities, applicant flow, interviews, hires, transfers, promotions, and ‎terminations. • Perform Job description evaluation position classification. • Prepares and analyzes statistical reports and other data to monitor applicant flow, selection, and turnover ‎for compliance with legal regulations and with organization goals and policies. • Consults with management to prepare staffing budgets, projections, and employment policies, ‎procedures, and practices. • Manages affirmative action and equal employment opportunity programs. • Holds exit interviews with terminating employees.

Job Purpose : managing and direct the activates of the department agents who provide customer support. Reasonable for ensuring resources are utilized efficiently, in accordance with call center objectives and in ways that consistently promote customer quality and satisfaction. Definition of responsibilities :• Responsible for the development and motivation of assigned employees and ensure they have the nessary tools and information.• Monitor and document employees′ performance results. • Conduct coaching and performance appraisal session to identify opportunities and reconase positive behavior. • Identify team and individual triaging need and develop plans for immiadte and long - learn performance improvement.• Proactively solves problems and provide timely resolutions to ensure minimal impact to customer and employees satisfaction. Identify the most appropriate course of action for problem resolutions and effectively communicate plans to those impact.• Provide management support to frontline agent.• Promote a supportive environment in which employees are encouraged to solve problem and address customer issues. • Ensure the organization `s core values are continually reinforced.• Monitor and control expenses in support of department′s financial goals.• Participate in special project activities and support teams by providing as hoc information and reports.• Coordinate the distribution of employee bonuses and incentives in accordance with organizing guidelines.• Interview prospective employees and extend job offers

• New recruit understanding of company policies and procedures after induction and follows up with departments to expedite job interview record and prepare job offers for successful candidates. Follows up with offered candidates and prepare recruitment contracts • Arranging interviews and processing as necessary interviews on daily basis. • Prepares and distributes weekly & monthly activity report to all division/t managers and senior management, covering recruitment section activities, as required by current procedures.