Anas E K Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

As an ICT Engineer at Boskalis, I hold a multifaceted role encompassing several key responsibilities:1. Second and Third Line Support: I provide advanced support for Azure and Office 365 environments, utilizing the TOPdesk ticketing tool to address and resolve complex issues efficiently.2. RPA Consultant: I design and propose new automation processes, offer process consultation, and handle exceptions. My expertise includes task capturing and orchestration using tools such as UiPath, Power Automate, Blue Dolphin, Azure, and TOPdesk.3. Data Steward : I manage data quality and integration issues within the data warehouse, focusing on data analytics and quality improvement. My work involves platforms like Profisee, Power BI, Python, and Excel to ensure accurate and reliable data management.

Dubai, United Arab Emirates

•Administration and Maintenance of Windows based network of Physical & Virtual servers build with Windows 2012, 2016 & 2019.•Creating and managing Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO), and creating the users providing the Users Permissions, Configuring GPO'S.•Responsible for the implementation of Active Directory Services, security, access control, site replication and Multi Domain forests architecture.•Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions.•Identity Access Management Setup and delegation of administration, administration of AD, and schema changes.•Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets•Experienced in configuring Cloud platform such as Virtual Networks Multi-site, Cross-site, VMs, Azure AD, Load Balancers, Azure SQL, Cloud Services, etc.•Configure Azure AD Profile sync to O365 from on-premise.•Manage Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass through Authentication.•Deploying security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).•Experienced with using SCCM Configuration Manager for the remote management of Windows Servers, Image deployment, and Operating System Patching.•Deploying Windows 10 images through SCCM-OSD.•Manage the implementation and operations of the mobile device management solution (Microsoft Intune) which included server-based installation and management, patches and upgrades.•Managed both Hyper-V & VMWare environments which included deploying, updating and configuring Windows Server.•Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS).•Configured Resource Pool, Motion, Alerts, Alarms. Creating and Managing Virtual Machines and Templates.

Dubai, United Arab Emirates

• Server support in client locations which includes windows cluster services.• Installation and configuration of Microsoft OS on servers with different RAID configurations.• Maintaining Servers Security with Patch Management, Hot fix Deployment with WSUS.• Providing solutions and support to the employees in server related troubleshooting.• Installation and management of Virtual servers using VMWARE.• Scheduling and managing backups using VeeAM backup and replications and cloud connect.• Asset management of server, which includes purchasing of servers & Desktop as per the Project requirements.• Troubleshooting incident management, problem management and change management issues.• Communicating with other teams for solving and escalating the issues.

Cochin Area, India

• Experience in Cloud computing, Windows Azure environment, creating the New VMs, Azure subscriptions, storage accounts.• Worked on Azure cloud services, Azure storage, Azure active directory. Create and manage Azure AD tenants and configure application integration with Azure AD. Integrate on-premises Windows AD tenants and Configure application integration with Azure AD.• Provide thorough technical support and problem resolution for customers.• Assist customers with technical issues via email, telephone and onsite.• Onsite End-User support and remote Help Desk troubleshooting with desktop/laptop hardware, Outlook, MS Office Suite, other standard applications.• Creating systems images for deployment utilizing Acronis, Symantec Ghost.• Installation, imaging and configuring of new laptops, desktops, notebooks and tablets.• Perform system patches, updates and service pack upgrades.• Manage user accounts, password resets and profiles for Active Directory.• Assign users and computers to proper groups.• Office 365/Exchange email account setup and administration.• Configuration of DHCP and DNS servers on network.• Maintain server backups.• Malware scanning and cleaning.• Support and Setup Network/local printers, scanners and other peripheral devices.• Maintain Inventory and Asset management.

Kerala, India

• Install, configure and upgrade Windows operating system, Office packages and other software on desktops.• Analyze hardware problems reported through IT Service Request and send the hardware unit to Systems workshop for, further investigation or replacement.• System security user’s connectivity in LAN and VPN, Domain, Group policy editing, removing applying on local PC as well on Domain controller.• Maintaining all the software product keys and hardware management.• Providing Technical support of our clients on their personal.

Bachelor Of Engineering (Be), Computer Science

Secondary School, Science

Diploma, System, Networking, And Lan/Wan Management/Manager