Anas E K Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

As an ICT Engineer at Boskalis, I hold a multifaceted role encompassing several key responsibilities:1. Second and Third Line Support: I provide advanced support for Azure and Office 365 environments, utilizing the TOPdesk ticketing tool to address and resolve complex issues efficiently.2. RPA Consultant: I design and propose new automation processes.

Dubai, United Arab Emirates

• Administration and Maintenance of Windows based network of Physical & Virtual servers build with Windows 2012, 2016 & 2019.
• Creating and managing Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO), and creating the users providing the Users Permissions, Configuring GPO'S.
• Responsible for the implementation of Active Directory Services, security, access control, site replication and Multi Domain forests architecture.
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions.
• Identity Access Management Setup and delegation of administration, administration of AD, and schema changes.
• Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets

Dubai, United Arab Emirates

• Server support in client locations which includes windows cluster services.
• Installation and configuration of Microsoft OS on servers with different RAID configurations.
• Maintaining Servers Security with Patch Management, Hot fix Deployment with WSUS.
• Providing solutions and support to the employees in server related troubleshooting.
• Installation and management of Virtual servers using VMWARE.
• Scheduling and managing backups using VeeAM backup and replications and cloud connect.

Cochin Area, India

• Experience in Cloud computing, Windows Azure environment, creating the New VMs, Azure subscriptions, storage accounts.
• Worked on Azure cloud services, Azure storage, Azure active directory. Create and manage Azure AD tenants and configure application integration with Azure AD. Integrate on-premises Windows AD tenants and Configure.
• Provide thorough technical support and problem resolution for customers.
• Assist customers with technical issues via email, telephone and onsite.
• Onsite End-User support and remote Help Desk troubleshooting with desktop/laptop hardware, Outlook, MS Office Suite, other standard applications.
• Creating systems images for deployment utilizing Acronis, Symantec Ghost.

Kerala, India

• Install, configure and upgrade Windows operating system, Office packages and other software on desktops.
• Analyze hardware problems reported through IT Service Request and send the hardware unit to Systems workshop for, further investigation or replacement.
• System security user’s connectivity in LAN and VPN, Domain, Group policy editing, removing applying on local PC as well on Domain controller.
• Maintaining all the software product keys and hardware management.
• Providing Technical support of our clients on their personal.

Bachelor Of Engineering (Be), Computer Science

Secondary School, Science

Diploma, System, Networking, And Lan/Wan Management/Manager