Project Management (Waterfall): • Led the Initiation & Planning phases for deploying a Core Banking System for Zain Cash. • Managed requirements gathering sessions with Business, Finance, and Technology teams. • Created project schedule & weekly status reports. • Created RFI documentation & managed vendor selection process. • Conducted proposals’ evaluation and prepared final evaluation presentation for executive management.

Performed project management role for deploying one of the strategic projects (Loan Origination System) in Jordan (Capital Bank) and Iraq (National Bank of Iraq).Project Management (Waterfall): • Led a successful implementation for Loan Origination System covering commercial & Retail banking services which improved the efficiency of Applications Approval Rate by 200%, the Average Cycle Time is shortened by 65%, and optimized the Cycle Stage Length (credit process) by 500%. • Managed 6 internal stakeholder units in addition to 2 external stakeholders. • Supervised the project lifecycle (mitigating critical risks, resolving issues, managing scope, schedule, and budget).Performed program management role in driving a portfolio of small - medium (USD 4M – USD 6M) business projects across multiple units including (Digital Transformation, E-Channels, Cards, and Regulatory Projects)Project Management (Agile/Scrum/Waterfall): • Managed a diverse portfolio of projects, including but not limited to (Audit Management System, Online Chatbot, Archiving Solution, Cards Instant Issuance, IFRS9 System, AML Solution, ATM e-Services, Data Cleansing, E-Payments) • Created an overall program roadmap, plans, schedules, etc. • Monitored the program’s budget & expenses and mitigated risks effectively. • Coordinated projects' interdependencies and resources utilization. • Presented portfolio-level status dashboard to highlight progress, issues, and potential risks. • Delivered ~80% of projects on schedule and ~10% under budget.Team Leadership & Coaching: • Led, mentored, and coached a team of 4 project managers • Promoted better communication by working closely with each PM & having a stand up meeting each morning. • Set a training program that fits each PM needs. • Developed a comprehensive PM toolkit based on PMBOK + Agile Practice Guides that increased success rate.

Performed project management role in driving strategic projects across multiple disciplines.Project Management (Agile/Scrum/Waterfall): • Managed a set of projects; systems engineering, software/database development, and IT infrastructure implementations including but not limited to (Loan Origination System, Loyalty Program, Online Trading, Disaster Recovery Site, Teller Module, E-Collection System, Oracle HR, FIN, AP, FA, Remedial Management, IT Data Center) • Moved between agile and waterfall approaches depending on project’s specifics & goals. • Created detailed schedules, communication, and risk mitigation plans. • Tracked & managed change requests effectively in rapidly evolving business environment. • Prepared weekly status reports & monthly dashboard to keep executive management well informed. • Managed & met stakeholders’ expectation through proper communication. • Created PMU for Engineering Dept and managed construction projects (Branches Expansion) resulting in expanding the branches network from 14 to 45 branches around the country within 3 years. • Achieved 80% successful rate of projects deliveries (Time, Budget, and Quality). • Designed and created a major part of the PMO implementation methodology, standards & practices, and the needed PM toolkit (Schedule, reports, dashboards, and other templates)Business Transformation: • Led end-to-end business transformation projects, e.g. Loan Origination, Collection System, and Online Trading, generating 50% - 90% (~USD 3M) reduction in turnaround time and rework.Digital & Infrastructure Transformation: • Led successful implementations that had a direct impact on digital & infrastructure transformation using scrum/iterative agile development methodology that saved millions of dollars, optimized processes and generated up to $2M reduction in annual operating cost within year one of launch. Examples: IT Data Center, Disaster Recovery Site, Oracle Suite, etc.

Performed project management role in driving multiple projects across different sectors in addition to leading a team of 4 project managers’ assistants in the PMO.Project Management (Waterfall): • Managed a set of projects, software/database deployment, and IT infrastructure implementations including but not limited to (Oracle FIN, HRMS, SCM + Integration with 3rd party billing system / WARID Telecom, Oracle FIN, HRMS, SCM + HW & Network Infrastructure / Iraqi Ministry of Interior, Oracle GL, FIN, AP, AR, SCM, HRMS / Syrian Telecom Establishment, IT Data Center Establishment (EMC SAN Storages) / Asiacell Telcom, Oracle FIN, AP, SCM, HRMS / Yemen Mobile Company) PMO Team Leader: • Led, mentored, and coached a team of 4 project managers’ assistants who helped the project managers in handling the projects under the PMO umbrella. • Prioritized projects & ensured smooth and efficient flow of work among shared resources. • Developed PMO and implementation methodology, standards, and practices. • Monitored projects’ expenses and reported possible overspending. • Prepared projects stage reports, status reports, and closeout reports.The successful role of our team had a major positive impact on the performance of the project managers who saved around 60% of their time and focused their efforts on the core tasks of the projects and strengthened the relationship with our clients

Selected among 400 students to join an internship program (Jordan Education Initiative) that was run by Microsoft in cooperation with Ministry of Information and Communications Technology in Jordan.Jordan Education Initiative was established with a clear mission to accelerate education reform through innovation and integration of ICT in education to further add value to students, teachers and the education system and effectively contribute in building a knowledge economy. JEI was able to successfully implement its interventions in 200 schools across Jordan.PMO Officer / Intern • Performed a PMO officer role to assist project managers meet the goals set for their projects. • Helped in planning the projects tasks along with related partners & stakeholders. • Conducted field visits with project managers to public schools to assess the projects’ progress. • Prepared progress reports to PMO manager showing the overall program status. • Facilitated technical training sessions for public schools’ teachers