• Designed, implemented and troubleshot Cisco unified communication solutions including call processing, voice gateways.• Maintained and upgraded voice Cisco unified communication solutions.• Managed and implemented multiple projects network and VoIP related:- Managed and implemented Cisco VoIP solution including Callmanager, CMS, Expressway, Unity and voice gateway.- Managed, upgraded and configured Cisco Contact Center Express.- Exposed to Cisco WAN Routers and Cisco switches - Implemented and configured Cisco PCCE with all its components- VMware Administration- Cisco servers setup

• Customer Support including resolving customer queries, recommending solutions and guiding product users through features and functionalities.• Responding reactively to a customer’s query whenever a customer has a problem with the product/ service. • Troubleshoot Cisco customer’s telephony issues to diagnose root cause and resolve them effectively and efficiently• Troubleshooting VOIP related issues related to call manager, IP Phones and voicemail.• Cisco Unified Communications troubleshooting and configuration experience• Cisco Unified Communications Manager IM & Presence Service and Jabber troubleshooting and configuration experience• Cisco Unity Connections troubleshooting and configuration experience• Exposure to Cisco PCA, PCP, PCD, CER, Unified Border Element troubleshooting and configuration.• Troubleshoot and configure Voice over IP services such as Extension mobility, CTI, Hunt Group, Soft Key Template and Phone Button Template.• Exposure to Linux systems and SQL database.

• Troubleshooting issues related to network infrastructure, hardware and applications using SolarWinds.• Assisting with escalations as requested by Engineers or Management.• Tracking issues using Servicenow ticketing system.• Monitoring websites using Apica and troubleshooting failed scripts.• Monitoring Databases using dbMON• Monitoring Servers using Splunk