As Sales Officer for Majaal Construction, some of my roles and responsibilities can be found below:• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Developing and sustaining long-lasting relationships with customers.• Calling potential customers to explain company products and encourage purchases.• Answering customers' questions and escalating complex issues to the relevant departments as needed.• Developing in-depth knowledge of company products.• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.• Collaborating with the marketing department to ensure that the company is reaching its target audience.

As a Tickets and Reservation agent, I assist our customers with their booking needs. I provide various planning and booking services, including answering customers’ questions, making travel suggestions and more, as explained in the points below:• Assisting and advising customers who may be choosing from a variety of travel options.• Making reservations for customers based on their various requirements and budgetary allowances.• Checking the availability of accommodation or transportation on the customers’ desired travel dates.• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.• Processing payments and sending confirmation details to customers.• Sorting out any issues that may arise with bookings or reservations.• Selling and promoting reservation services.• Answering any questions customers might have about the reservation process.• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.• Providing support to customers who may need to amend or cancel a reservation.

As Head of Tickets and Reservation agent, I was one of the first delegates sent to Labraq International airport when Benina International airport was shut down due to clashes, alongside with other airlines like Afriqiyah Airlines and we prepared the basis for the operations of Labraq airport. I ran the operations of the office at Labraq and assisted our customers with their booking needs. • Assisting and advising customers who may be choosing from a variety of travel options.• Making reservations for customers based on their various requirements and budgetary allowances.• Checking the availability of accommodation or transportation on the customers’ desired travel dates.• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.• Processing payments and sending confirmation details to customers.• Sorting out any issues that may arise with bookings or reservations.• Selling and promoting reservation services.• Answering any questions customers might have about the reservation process.• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.• Providing support to customers who may need to amend or cancel a reservation.

As a Tickets and Reservation agent, I assist our customers with their booking needs. I provide various planning and booking services, including answering customers’ questions, making travel suggestions and more, as explained in the points below:• Assisting and advising customers who may be choosing from a variety of travel options.• Making reservations for customers based on their various requirements and budgetary allowances.• Checking the availability of accommodation or transportation on the customers’ desired travel dates.• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.• Processing payments and sending confirmation details to customers.• Sorting out any issues that may arise with bookings or reservations.• Selling and promoting reservation services.• Answering any questions customers might have about the reservation process.• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.• Providing support to customers who may need to amend or cancel a reservation.

As Translator and Assistant administrator, I was responsible for carrying out day-to-day organizational tasks and performing translation tasks when needed, and other tasks as shown below:• Provide accurate translations of texts.• Attend meetings to translate discussions.• Continually take language fluency assessments to certify fluency.• Liaise with colleagues to ensure that translations are true to the original meaning.• Arranging staff meetings and scheduling appointments• Answering or transferring phone calls and taking messages for select staff members• Maintaining the office calendar• Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed• Keeping the office database and filing system up to date and organized• Purchasing office supplies and work with vendors• Working with office equipment vendors to purchase and maintain office equipment such as printers and fax machines• Sorting and delivering all mail

As Customer service responsible, my roles and responsibilities can be found below:• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support