Anas Marzouk Email & Phone Number

United Arab Emirates

• supports EPM (Etisalat Payment Machine over 600 kiosks) DSG (Dubai Smart Government 40 Kiosks ), Al Ansari over 60 kiosks. Zakat Fund over 25 Kiosks, and Rta ( Road and transport authority) over 30kiosks
• Monitor CMS, create tickets on SOM/CRM Based on issue category
• Development of Oversight of day-to-day operations.
• Verify the pending calls and emails and set a plan for the calls and other tasks.
• Ensured SLA compliance by tracking and following up on over 20 engineers' tasks per shift.
• Analyze service delivery issues and developed prompt solutions.

Dubai, United Arab Emirates

• Greet and assist visitors/customers with inquiries and requests
• Handle and prioritize large incoming and outgoing calls in a timely manner.
• Accepting online orders ( Talabat, Zomato, Deliveroo ) and follow up with kitchen to make sure that order will be out for delivery on time
• Seize opportunities to upsell products when they arise
• check upon the order items and manage the delivery bikers
• accurate deal with cash register in fast pace

Damascus, Syria

• Answer the callers questions regarding the products or the service.
• Keep records of all conversations in our call center database in a very comprehensible way.
• Build sustainable relationships and engage customers by taking the extra mile.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions oralternatives.
• Assign tickets and follow up with concerned teams until the case is closed

Damascus, Syria

• Greet and assist clients and employees with inquiries and requests
• Serve customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• establish and nurture relationships with our valued customers
• managing documents, information, and financial transactions in an organized, efficient, and secure manners.