More than 2 year working experience in voice and non-voice based BPO supporting the customer with computer security products.Good knowledge of computer security products.with strong analytical, problem solving and client interaction skillsAbility to grasp new technical things quickly.Strong English communication skills.-Expert in listening and resolving problems.-Expert in working pressure situations.-Proficient in delivering high quality result.- Very much adapted to the rotational shift environment, round the week, even at the managerial level.- Experience of handling both ‘voice’ and ‘non-voice’ process.- Ability to get along the organization for long durations, so far changed only 2 organizations due to some personal troubles.