Anas Rahhouti Email & Phone Number

Safi, Marrakesh-Safi, Morocco

Marrakesh, Marrakesh-Safi, Morocco

Marrakech

Development, production and delivery of projects from proposal right up to delivery.Delivering events on time, within budget, that meet (and hopefully exceed)expectations.Delivering events tailored to the Clients needs and wantsSetting, communicating and maintaining timelines and priorities on every projectCommunicating, maintaining and developing client relationshipsManaging supplier relationshipsManaging operational and administrative functions to ensure specific projects are delivered efficientlyTravelling to on site inspections and project managing eventsBeing responsible for all project budgets from start to finish.Ensuring excellent customer service and quality delivery

Marrakesh, Marrakesh-Safi, Morocco

Marrakech, Marrakech-Tensift-Al Haouz, Morocco

Directeur général chez Al Maaden VillaHôtel & Spa

Marrakech

-Conducted the Pre-opening process in all aspects -Managing a team of 250 full time employees -Assisting the General Manager in resolving guest complaints and service recovery process. -Assisting in the selection of hotel staff and completes all new hire paper works.- Review employee performance and conducts personnel actions such as disciplinary actions and terminations. -Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. -Ensures the objectives and goals of Iberostar hotels & resorts and property owners work together to achieve brand positioning and success. -Assisting GM in key property issues including capital projects, customer service and refurbishment. -Assisting General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.- Performs daily, weekly and monthly property inspections.- Ensures property, grounds, physical plant and work areas maintained to standard. -Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.- Performs sudden audits on rooms and other operating areas. Provide effective leadership to hotel team members. Assist the GM in in all aspects of business planning.

Marrakech

Marrakech Morocco

-Assister le Directeur de Restauration dans toutes ses fonctions-Traduction des standards universels TAJ Luxury expérience et Richey, Anglais-> Français -Etablir et développer les Standards et procédures de services en alignement avec les Standards TAJ, pour tous les points de ventes du département de Restauration-Créer et développer les programmes de formation en alignement avec les standards du groupe-Former les différentes équipes du département de Restauration -Elaboration des cartes Bar, vins et menus en collaboration avec le directeur de restauration, le chef exécutif, et le chef des bars-Programmation du system de gestion des points de vente Infogenisis -Assurer une communication efficace au sein du département F&B, et une parfaite coordination avec les différents départements, et les acteurs externes.-Planification des opérations (Activités, calendrier, budget, équipements et moyens humains nécessaires)-Faciliter l’organisation et le développent des services et offres du département.-Propose des initiatives commerciales pour promouvoir l’hôtel.-Etablissement des états de synthèse et rapports d’activité-Assurer une veuille concurrentielle et suggérer des nouvelles pratiques en vue d’améliorer l’image de marque du groupe TAJ-Supervision des activités opérationnelles quotidiennes des différents points de vente de la restauration, restaurants-In Room dining-Bars. -Assurer le rôle d’interlocuteur F&B vis-à-vis du responsable de l’opération banquet chez les clients.-Suivi de facturation de l’opération banquet-Contrôle de l’état des points de vente-Etablissement des programmes hebdomadaires des opérations F&B et planning des Managers de points de vente-Négociation avec les différents fournisseurs-Evaluer les performances des différents points de vente restauration-Assurer une satisfaction des clients et collaborateurs afin d’optimiser les performances financières-Etablir et appliquer des règles d’hygiène en alignement avec les standards HACCP

Marrakech

* Overseeing the operational activities of the Restaurants, Room Service, Bars of the property.* Developing all budgets, forecasts and schedules in line with the hotel business plan.* Implement guidelines, policies, and procedures for the operating departments.* Creating Training Programs * Managing performance issues that arise within the respective operating departments* Evaluating changes in guest needs, guest mix and competitive set* Recommending appropriate products&service& and operational changes as necessary and in collaboration with the Head chef * Ensuring guest/employee satisfaction, while maintaining market competitiveness and financial performance* Maintaining cleanliness and sanitation levels in alignment wiht HACCP standards.* Monitoring performances to ensure to ensure exceptional guest satisfaction.* Developing and implementing SOP's* Implementing policies and procedures for food and beverage.* Ensuring the quality levels of food & beverage products and maintain quality standards in production, services, facilities and guest satisfaction.

International Hospitality Management

At Your Service agent in the front officeCoordinating information between departmentsExpress check-in agent, managing guest' needs

Marbella - Spain

Managing the operations and supervising 3rd year management students and 1st year service students in all F&B outlets & Assisting the F&B Director in all his duties

5 stars resort hotel, 441 rooms and suites Preparing weekly reports, including staff control, food control and salesAssisting guest at arrival and supervising the Waiters, during the operation Palais des Congrès Mansour Eddahbi, Front Desk

Proceeding the check in and check out, dealing with guests complainsGroups' check-in and check-outConcierge

Mandarin Oriental Hyde Park Hotel, Room Service: F&B Trainee, London - UK 5 stars, 223 rooms & suites Room Service attendant, serving in room meals, private dining

Mba, International Hospitality Management

MBA

Bachelor In Business Administration, Hospitality

2007: Bachelor's degree in Business Administration (Hospitality) 2006: Diploma in International Hotel Management

Baccalauréat, Es

Bachelor Of Business Administration - Bba, Hospitality Administration/Management