• Maintaining members’ data on the website via CRM, CMS, & WordPress. • Assisting members with disputes and overdue invoices.• Promote members' services.• Assisting members with inquiries and coordinating with other agents, increasing business.• Improved customer satisfaction by personal communication & engagement with members 24/7 via Email, Skype, & WhatsApp.• Enrolling & registration of professional logistics companies for membership from all over the world. Responsible for membership activities to provide outstanding customer service. Handles documentation and announcement together with social media to increase communication between members and new leads for Sales Team.

• Maintaining members’ data on the website via CRM, CMS, & WordPress. • Assisting members with disputes and overdue invoices.• Promote members' services.• Assisting members with inquiries and coordinating with other agents, increasing business.• Improved customer satisfaction by personal communication & engagement with members 24/7 via Email, Skype, & WhatsApp.• Enrolling & registration of professional logistics companies for membership from all over the world. Responsible for membership activities to provide outstanding customer service. Handles documentation and announcement together with social media to increase communication between members and new leads for Sales Team.

• Maintaining members’ data on the website via CRM, CMS, & WordPress. • Assisting members with disputes and overdue invoices.• Promote members' services.• Assisting members with inquiries and coordinating with other agents, increasing business.• Improved customer satisfaction by personal communication & engagement with members 24/7 via Email, Skype, & WhatsApp.• Enrolling & registration of professional logistics companies for membership from all over the world. Responsible for membership activities to provide outstanding customer service. Handles documentation and announcement together with social media to increase communication between members and new leads for Sales Team.

- Preparing delivery schedules- Entering data into a database- Maintaining optimal stock levels at minimum cost- Managing incoming and outgoing invoices- Prepare Packing List and Commercial Invoice- Issue Proforma Invoice- Prepare Airway Bill and Seaway Bill

- Perform airline ticketing counter check-in counter and gate service for passengers- Handles customer complaints regarding ticketing issue, lost baggage canceled or delayed flight’s- Responsible for re-booking passengers when necessary- Ensuring that all flights depart on time while maintaining all airline rules and regulations- Maintain the level of service expected of both the passenger and the airline customer at all time- Performed as a duty manager, assigning tasks to staff, working as a team and leadership- Responsibility for performing the weight and balance sheet for the pilot before every flight departs

- Deals with customer complaints-- Manage the store