 Documented stakeholder's requirements, created functional specifications, and prepared wireframes/business workflows Validated and tested functionality of developed systems according to requirement specifications using manual and automatic testing tools provided day-to-day end user support Created training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added  Trained end users to use the system effectively Troubleshoot system issues and escalate as needed Worked on next modules: HR, Accounting, CRM, Manufacturing, Purchase and Sales, Website, and Project Management Implemented projects: o Grant Management System: Analyzed/ implemented web-based platform in 3 granting organizations to manage grant operations and increase their efficiency.o Document Management System: Analyzed/implemented Document Management System (DMS) in 20 companies to track, manage and store documents and reduce paper.o Correspondence Management System: Analyzed/Implemented Correspondence Management system (CMS) in 4 companies to provide tracking and control over the correspondence internal life cycle. It allows organizations track correspondence from a variety of resources including scanned letters, e-mails, faxes, and electronic documents, and manages them through automated processes to ensure proper handling of requests in a timely responseo Human Resources Management System: Customized Odoo Human Resources to manage the employee data, monitor time & attendance, managing leaves and payroll, it ensures everyday Human Resources processes are manageable and easy to access.

▪ Performed requirements gathering and functional design▪ Translated business analysis to system analysis ▪ Worked closely with developers to implement the analysis▪ Provided staff training and instruction manuals for the new systems.▪ provided day-to-day end user support▪ Implemented projects : o Case Management System: implemented 200 electronic service in 22 different departments, also integrated with the existing systems like ERP, Portal, and learning management system

▪ Managed all phases of the Development Life Cycle from Requirement Analysis to Implementation▪ Involved in design, development, implementation and support of customized Oracle solutions▪ Scripted Oracle SQL queries, created PL/SQL stored procedures, functions, packages, and triggers.▪ provided day-to-day end user support▪ Implemented projects :o Staff Notification System: Analyzed/Implemented Notification System to send automatic reminders about the critical events and suspending operations in the existed systems (Oracle Systems, E-Services) across multiple channels including SMS, Email, popup windows.o Water Emergency Calling System: Analyzed/Implemented system to manage and control the whole life cycle of the received calls from call center, produces reports and statics about these calls.o Sewerage Washing System: Analyzed/Implemented System to help the managers in Sewerage department to design the operational plan of the Sewerage Washing, monitor the implementation of this plan, and produce periodic reports about the progress of work.

▪ Taught programming courses (Oracle Database and Development, Java Programming).▪ Taught Analysis and Design methodologies courses. ▪ Performed analysis and design for new software needed in the Institute.▪ Assisted in troubleshooting software/hardware issues.▪ Implemented projects o Test Your English Level: Java desktop application helps the ESL students to improve their English skills. It contains more than 300 multiple-choice question.

Key achievements: • Provided desktop support to the end users • Provided windows servers support ( installation, maintenance and administration)• Diagnosed and resolved network and software issues• Participated in analysis and design of E-Health System in Dara prefecture that resulted in integrated health information system.