Ana Santana Email & Phone Number

California, United States

United States

United States

United States

San Francisco Bay Area

San Francisco, California, United States

San Francisco Bay Area

Sf Ferry Building

• Assisted Store Manager in driving results: sales, payroll, shrink, and overall expenses.• Complete directives with a sense of urgency including stock/receiving and visual floor set moves.• Prioritize customer service over tasks as appropriate.• Schedule staff to business needs including receiving, floor set moves, and special projects.• Ensured store maintenance, recovery, and replenishment.• Prepare and facilitate store physical inventory/cycle counts.• Ensure loss prevention critical controls are adhered to daily.• Proficient in all Floor Lead and Sales Associate responsibilities.• Initiates training and uses available resources to enhance product knowledge.• Carry out operational functions as assigned by Store Manager

San Francisco Bay Area

• Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status of orders. • Listen attentively to caller needs to ensure a positive customer experience.• Access electronic and paper cataloging systems to look up product information and availability. • Strive for quick complaint resolutions, commended by Supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Excel within a service-oriented company demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Palo Alto, Ca

As of September 8th, 2010 I accepted transfer to Store #73 Palo Alto, Ca. Store development/support.• Assisted Store Manager in driving results: sales, payroll, shrink, and overall expenses.• Complete directives with a sense of urgency including stock/receiving and visual floor set moves.• Prioritize customer service over tasks as appropriate.• Schedule staff to business needs including receiving, floor set moves, and special projects.• Ensured store maintenance, recovery, and replenishment.• Prepare and facilitate store physical inventory/cycle counts.• Ensure loss prevention critical controls are adhered to daily.• Proficient in all Floor Lead and Sales Associate responsibilities.• Initiates training and uses available resources to enhance product knowledge.• Carry out operational functions as assigned by Store Manager

Los Gatos, Ca

Los Gatos, Ca

• Ability to achieve and communicate store metrics and standards.• Capable of fulfilling all MOD (Manager on duty) requirements.• Ensures open/close checklist is followed.• Initiates training and uses available resources to enhance product knowledge.• Communicates obstacles and concerns to manager timely.• Proficient in all Sales Associate responsibilities.

• Assisted Store manager in driving sales, employee or management strategies, and operational needs of the business. • Contributed ongoing improvement of service, product and product knowledge, and systems.• Multi-task and prioritize while keeping staff motivated and ensuring Customer Service.• Ensured staff training on product knowledge. • Maintained high visual standards including window displays and in-store merchandising. • Maintained our Customer database and building long-term loyalty with our clientele. • Enforced and educated all company policies and procedures. • Modeled to staff of Customer Service standard.