Ana Santiago Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

• Lead executive board meetings on behalf of Communication Center department• Advise and guide team members with transaction and system questions • Develop and implement system and customer service procedures • Coordinate and execute weekly team training sessions • Monitor and assist with all Horizon ATM and ITM malfunctions • Efficiently communicate with management team on important project statuses • Staff personnel to appropriately meet business needs • Coordinate community service opportunities • Lead online account opening team and account maintenance team• Interpret for customers in Spanish • Assist with Interactive Teller Machine marketing initiatives

Indianapolis, Indiana Area

• Continued to execute customer transactions; including deposits, withdraws, check cashing, transfers, and loan payments through Horizon's Interactive Live Banker• Supervised account maintenance team • Staffed personnel to appropriately meet business needs • Created and implemented an effective online account opening process• Assisted with new employee training programs

Indianapolis, Indiana Area

• Executed customer transactions including; deposits, withdraws, check cashing, transfers, and loan payments through Salin’s Interactive Live Banker• Rapidly and efficiently assisted customers with account changes via the Interactive Live Banker and telephone • Answered telephone inquiries on banking products including; checking and saving accounts, loans, and lines of credit• Processed daily mobile deposits for customers • Assisted in training of new employees • Led team that handles online applications Represented Salin Bank during the Mexican Consulate's Financial Week • Worked in a team with Salin Bank’s Spanish speakers and formed a presentation on the importance of a Checking and Savings accounts• Answered banking questions from attendees• Helped market Salin Bank products and services

Indianapolis, Indiana Area

• Coordinated and executed events and programs with Membership Extension Manager/Hispanic Outreach Coordinator • Led “Daises” troop during Camp Dellwood’s 2017 Summer Camp • Helped recruit new girl scout memberships • Organized important team program files • Translated camp program documents into Spanish

Indianapolis, Indiana Area

• Assisted a family nurse as an interrupter at various family sit-downs • Advocated Nurse-Family Partnership’s mission at community events • Researched community resources for single parents and created an organized folder for the nurses with the complete contact information for each resource

Bachelor'S Degree, Business/Corporate Communications

Education record

Activities and Societies: Hugs for Hunduras, French Club, Vida Joven (Young Life)