As a Computer Technician Assistant at Addeen Digital Internet Centre, I provided technical support to the Computer Technician team in the setup, maintenance, and troubleshooting of computer systems and peripherals. I conducted diagnostic testing and troubleshooting to identify hardware and software issues, documenting findings and providing recommendations for solutions. Additionally, I installed and configured software and operating systems on computers and devices, following established protocols and guidelines. My role also involved providing technical support to customers, effectively responding to phone calls and emails to troubleshoot issues and provide solutions. Through my experience at Addeen Digital Internet Centre, I developed a strong foundation in computer hardware and software, as well as customer service skills.