• Met with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan to help clients meet their goals.• Engaged in marketing and outreach. Grew my network, deepened existing relationships, and collaborated with others to ensure clients are connected to the right people and opportunities.• Shared knowledge with clients to enable them to better manage their banking needs.

• Acted as Sales Representative for Internet, Cable, Home phone and Wireless for residential sector in Ottawa• Created a strong customer database, and engaged with them through direct contact (phone calls, home visits), and followed up consistently to ensure satisfactions• Achieved sales target and clients’ satisfaction by providing the best solutions for every clients’ needs• Utilized product knowledge to exceed clients’ requirements • Tracked sales and created monthly reports on performance

• Managed the operations of Nepean branch, and successfully achieved sales targets and company objectives• Adhered to processes and policies to ensure high performance

• Provided advice and consultations online to a variety of small businesses in Syria to help them make informed decisions tailored to their specific business conditions

• Oversaw the day-to-day operations and assigned tasks as required • Negotiated contracts with vendors and prospective employees• Created and implemented policies and procedures• Oversaw accounting activities to support organizational goals

• Met new and current clients to put them on the path to reaching their financial goals• Understood clients’ needs, and suggested customized product and service solutions that addressed them• Built and expanded existing customer relationships through pro-active customer contact, account management

• Assessed clients’ needs and directed them to the right product or channel• Provided a high level of professionalism in conducting consultations with customers• Structured transaction of deals based on customer needs

Translate documents in Arabic and English. Assist with planning and coordinating Chamber events.Represent the Chamber at events and seminars.Conduct research as needed by the Chamber.Recruit American companies to participate in business forums and events.

• Developed an action plan to minimize the company’s bad debt ratio• Supervised bad debt collection team and monitored their performance• Analyzed delinquent accounts and prepared reports on highest risk accounts includingrecommendations for resolution• Negotiated payment programs with delinquent customers• Conducted monthly reporting of the Key Performance Indicators for the department• Reported to the Financial Controller on a monthly basis on outstanding accounts• Monitored violations of credit policies, provided analysis, conclusion and recommendations

• Monitored, controlled and minimized customers’ credit risks• Ensured proper implementation of credit policies

• Responded to customers’ inquiries and solved their problems.