* Provide one-stop quality Customer Service to ensure positive customer experience. * Develop service procedures, policies and standards.* Keep accurate records and document customer service actions and discussions.* Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.* Capture customer insights and escalate critical issues / complaints and provide timely feedback. * Providing help to… Show more * Provide one-stop quality Customer Service to ensure positive customer experience. * Develop service procedures, policies and standards.* Keep accurate records and document customer service actions and discussions.* Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.* Capture customer insights and escalate critical issues / complaints and provide timely feedback. * Providing help to customers using your organization’s products or services.* Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants.* Issuing refunds or compensation to customers.* Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention and acquisition. Show less

* Assist with recruitment manager for complete recruitment process.* Issue appointment letters and job descriptions.* Provide training and development of workers.* Handling employment numbers.* Maintain and evaluation of daily attendance report.* Maintain all the official records through file management.* Assist in employee performance evaluation.* Preparing monthly report on HR activities.* Archive personal files and other important documents. * Making new… Show more * Assist with recruitment manager for complete recruitment process.* Issue appointment letters and job descriptions.* Provide training and development of workers.* Handling employment numbers.* Maintain and evaluation of daily attendance report.* Maintain all the official records through file management.* Assist in employee performance evaluation.* Preparing monthly report on HR activities.* Archive personal files and other important documents. * Making new and important documents.* Preparing, updating and maintaining personnel files of employees.* Keep resignation records and obtain absenteeism records.* Other company related activities assigned by management. Show less