Post COVID-19, worked as Remote IT Support configuring SRT Streaming Protocol and bypassing CGNAT configuration setup. This Includes a massive configuration done on OBS Studios MAIN PC and Configuration of Routers that is used indoor and outdoor as these streamers go out and streams over 4G/5G LTE Network. A lot of these configuration involves Port Forwarding and CGNAT workaround.- Expert in Full NDI / NDI High Efficiency Video Technology- Experienced in CCTV… Show more Post COVID-19, worked as Remote IT Support configuring SRT Streaming Protocol and bypassing CGNAT configuration setup. This Includes a massive configuration done on OBS Studios MAIN PC and Configuration of Routers that is used indoor and outdoor as these streamers go out and streams over 4G/5G LTE Network. A lot of these configuration involves Port Forwarding and CGNAT workaround.- Expert in Full NDI / NDI High Efficiency Video Technology- Experienced in CCTV Configurations- Experienced in Live Streaming Technology- Experienced in Network Routing Configurations includes UniCast / MultiCast / BroadCast- Up to date knowledge on Video Streaming Protocols / Video Compressions Show less

Years of remote experience + years of onsite experience, my work consists of supporting end users as an IT Support Specialist. Handling calls, escalating tickets and solving/troubleshooting them in a timely manner within the given agreed SLA.

Years of remote experience + years of onsite experience, my work consists of supporting end users as an IT Support Specialist. Handling calls, escalating tickets and solving/troubleshooting them in a timely manner within the given agreed SLA.

Provide training for Malaysian to get onboard with the digital economy as we prepare ourselves to penetrate the global growth on online workforce. Intensive training modules with mentor-ship programs

Part of an extensive team of Service Desk Agents who are already supporting at varying degrees of 1st & 2nd line support. Capabilities:Responding to and diagnoses complex hardware, software and network problems in a customer focused environment (under general supervision)Prioritizing and resolving issues identified by customers and other teams in a timely manner.Work with the IT Services functional teams and other team members ensuring issue resolution in… Show more Part of an extensive team of Service Desk Agents who are already supporting at varying degrees of 1st & 2nd line support. Capabilities:Responding to and diagnoses complex hardware, software and network problems in a customer focused environment (under general supervision)Prioritizing and resolving issues identified by customers and other teams in a timely manner.Work with the IT Services functional teams and other team members ensuring issue resolution in accordance with Service Level Agreement (SLA)Update customers on problem status / resolution in accordance with SLAEscalating problems as requiredMonitoring the IT service process and workflow ensuring SLA’s are metActively participate in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metricsActively participating in team goals and objectivesActively participating in projects, as assigned Show less

: Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits.Provide client support and technical issue, Configuration of client’s equipment to connect to the Internet.Installing and configuring computer hardware operating systems and applications,Monitoring and maintaining computer systems and networks.Talking staff/clients through a series of actions, either face to face or over the telephone to… Show more : Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits.Provide client support and technical issue, Configuration of client’s equipment to connect to the Internet.Installing and configuring computer hardware operating systems and applications,Monitoring and maintaining computer systems and networks.Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.Troubleshooting system and network problems and diagnosing and solving hardware/software faults.Replacing parts as required.Providing support, including procedural documentation and relevant reports.Following diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out of new applications.Setting up new users' accounts and profiles and dealing with password issues.Responding within agreed time limits to call-outs.Working continuously on a task until completion (or referral to third parties, if appropriate).Prioritising and managing many open cases at one time.Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.Testing and evaluating new technology.Conducting electrical safety checks on computer equipment.. Show less

Provide maintenance, support & troubleshoot on Point of Sales System (POS), hardware, software & network infrastructure to ensure minimum downtime on IT related issues.- Assist in generating reports and database administration.- Email & website administrator.- Working on Windows® operating system, networking and hardware troubleshooting.- POS system & database such as MS SQL & MS Access

: To assist the store manager/sales manager to achieve maximum store efficiency and profitability accordance with Company policy.To assist the store manager/sales manager in the smooth running of the store by helping to create and maintain an environment which encourages the customer to purchase. To maintain a presence on the shop floor to assist staff in problem solving and customer service.To identify staff development needs and communicate these… Show more : To assist the store manager/sales manager to achieve maximum store efficiency and profitability accordance with Company policy.To assist the store manager/sales manager in the smooth running of the store by helping to create and maintain an environment which encourages the customer to purchase. To maintain a presence on the shop floor to assist staff in problem solving and customer service.To identify staff development needs and communicate these appropriately to the store management.To plan and organize staff coverage on the shop floor in accordance with daily business trends including ensuring staff breaks are taken. To make the best use of staff by organization, delegation and motivation.To establish and maintain discipline through personal example and to communicate any issues to store management in a timely fashion.To deal with day to day problems and grievances.To motivate staff to fulfill company customer service requirements both through personal example and through individual guidance. Show less

Under supervision of a Division Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and City-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions;prepares documentation and provides user assistance to City staff; and performs related work as required.