Achievements/Tasks• Daily monitoring of orders status in collaboration with the warehouse team• Daily monitoring of client returns• Daily review of the orders’ payment status: check and approve/cancel orders put on hold for payment verification, ensure in time clients’ reimbursementsOperations & Last mile management:• Ensure respect of our service level agreements (delivery leadtime, returns periods)• Oversee the smooth running of the reverse logistic• Track carriers’ performances and organize weekly calls to improve services• Inform carriers of any peak periods and adjust delivery planning• Assist Customer Care to answer clients’ demands (account, orders, payment, delivery, return) and follow up closely on client satisfaction• Update procedures and training books• Raise alert if service levels are below our commitment and provide solutionsReporting and analysis• Track and report on e-commerce sales, deliveries, traffic, and conversion performances through our analytical tools.Systems and platforms:• Review and validate LEBS.COM new pages (moodboard, product pages)Partner with IT teams to report and solve technical issues impacting the online client experience and business processes.• Raise alert in case of down systems and follow-up on resolution with the relevant teams• Participate in testing e-commerce platforms developments• identifying new features and new developments

Achievements/Tasks• Analyzing and optimizing logistical procedures.• Monitoring shipments, costs, timelines, and productivity.• Addressing and resolving shipment and inventory issues.• Liaising and negotiating with suppliers and retailers.• Overseeing all supply chain operations, organizing and managing inventory, storage, and transportation.

Achievements/Tasks• Ensure customer satisfaction and provide professional customer support.• Maintained a customer satisfaction rate of 95% for 2021.• Solve 25 to 30 cases on a daily basis.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Managing a team of junior customer service representatives.

Achievements/Tasks• Achieve target productivity metric (sales per person per day, or the store).• Hit and exceeded sales KPIs by 30%-35% for 6 months in a row in 2017,18,19• Actively seeks ways to achieve or exceed shop sales targets Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas.• Provided a superior level of customer relations, and promoted the sales and service culture through coaching, guidance, and staff motivation.• Monitor sales performance against last year, last week, and the budget on a daily and weekly basis and give feedback to managers and communicate to staff.

Achievements/Tasks• Provide accurate information (e.g. product features, pricing, and after-sales services).• Achieved revenue targets for the store at 120% monthly and got a certificate award.