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Anas Penwala Email & Phone Number
Co-Founder
at
Influze
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Co-Founder
Location
Mumbai, Maharashtra, India
Company size
Who is Anas Penwala? Overview
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Quick answer
Anas Penwala is listed as Co-Founder at Influze, a with 3 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Anas Penwala.
Anas Penwala previously worked as Customer Service Team Lead at Newage Products Inc. and Returns Coordinator at Newage Products Inc.. Anas Penwala holds Pgdm, Information Technology, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
Company email context
Email format at Influze
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Influze
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Profile bio
About Anas Penwala
With over a decade of invaluable expertise in customer service and technical support, I have honed my skills as a versatile professional who excels in various communication channels, including calls, emails, and chats. As a proven Team Lead and trainer, I have successfully led teams through challenging situations, adapting to extreme conditions and consistently delivering exceptional results. My passion for helping others and solving complex problems drives my commitment to providing top-notch service and ensuring customer satisfaction. I thrive in fast-paced environments, and my dedication to continuous improvement allows me to stay at the forefront of the industry. With a relentless pursuit of excellence, I am always ready to take on new challenges and contribute my knowledge to make a positive impact in any organization.
Current workplace
Anas Penwala's current company
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Influze
9 roles
Anas Penwala work experience
A career timeline built from the work history available for this profile.
Co-Founder
Co-Founder
Customer Service Team Lead
Nov 2022 - Oct 2023
Returns Coordinator
Work closely with customers or clients (Warehouse, Carriers, Retailers) to make sure they ship the item back to in exchange for a refund or credit.Assist Finance in collecting Accounts receivable (AR) money for goods services delivered or used but not yet paid for by customers.Review and log in returns received at the distribution center and reach out to vendors to obtain approval to return products where possible.Identifies information to confirm against return authorization forms, orders/other records.Manages and works with account for customer returned material arriving at the facility.Diagnoses customer returned material for accuracy prior to accepting it into company inventory and documenting discrepancies.Follow-up with customers in a timely manner.
Oct 2020 - Nov 2022
Process Trainer
- The key responsibility in this role is on boarding the new people to the Customer Service Role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.- Tailor specific training programs to employee growth and retainment, career path assistance, etc.- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.- Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.- Collate the training results and documentation of the same to present to the senior management daily/weekly/monthly.- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.
Mar 2018 - Oct 2020
Networking And Voip Engineer
Mar 2018 - Dec 2018
Technical Support Engineer
Aug 2014 - May 2017
Customer Service Associate
Aug 2013 - Aug 2014
2 education records
Anas Penwala education
Pgdm, Information Technology, A
Secondary, High School/Secondary Certificate Programs
St. Xavier'S High School Vile Parle
FAQ
Frequently asked questions about Anas Penwala
Quick answers generated from the profile data available on this page.
What company does Anas Penwala work for?
Anas Penwala works for Influze.
What is Anas Penwala's role at Influze?
Anas Penwala is listed as Co-Founder at Influze.
Where is Anas Penwala based?
Anas Penwala is based in Mumbai, Maharashtra, India while working with Influze.
What companies has Anas Penwala worked for?
Anas Penwala has worked for Influze, Newage Products Inc., Radius Global Solutions Llc, Leader Computers Pty Ltd, and Ubiquiti Networks.
How can I contact Anas Penwala?
You can use AeroLeads to view verified contact signals for Anas Penwala at Influze, including work email, phone, and LinkedIn data when available.
What schools did Anas Penwala attend?
Anas Penwala holds Pgdm, Information Technology, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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