Work closely with customers or clients (Warehouse, Carriers, Retailers) to make sure they ship the item back to in exchange for a refund or credit.Assist Finance in collecting Accounts receivable (AR) money for goods services delivered or used but not yet paid for by customers.Review and log in returns received at the distribution center and reach out to vendors to obtain approval to return products where possible.Identifies information to confirm against return authorization forms, orders/other records.Manages and works with account for customer returned material arriving at the facility.Diagnoses customer returned material for accuracy prior to accepting it into company inventory and documenting discrepancies.Follow-up with customers in a timely manner.

- The key responsibility in this role is on boarding the new people to the Customer Service Role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.- Tailor specific training programs to employee growth and retainment, career path assistance, etc.- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.- Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.- Collate the training results and documentation of the same to present to the senior management daily/weekly/monthly.- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.