• Develop a project plan and implement project deliverables, work jointly with stakeholders to collect and confirm design requirements, conduct a daily review with line manager, report to the upper management• Design request’s forms, workflows, configure all required set of SLAs, map all designed forms to the brand’s service desk landing page• Conduct UAT/training workshops and rollout sessions• Facilitate brand engagement with service desk platform, increase efficiency and usability. • Provide day-to-day technical support to brand teams for frequent service desk requests• Supervise, guide and monitor service desk team performance and provide effective feedback• Apply required fine-tuning/fixes and enhancement to the service desk request forms• Conduct regular and constructive meetings with service desk vendor• Actively research solutions when required

• Spearhead the project of In-Store Digital Signage Services. Identify a vendor to engage with on a corporate level, develop an integrated work frame to manage the relationship between the brands and the vendor and negotiate cost-efficient rates• Launch a tender and share RFPs with respective vendors incorporating the full scope of the digital signage requirements including content management, players procurement, network infrastructure and support and maintenance service• Facilitate the engagement of the brand team with the vendor, ensure vendors compliance to brands content management requests as per agreed SLAs• Support requests from brand teams for in-store and outdoor screen’s content. Upload brands' campaigns within the timelines requested and as per the technical specs of the screens.• Support brands' annual/seasonal marketing activities, Integrating digital signage into the activity’s media mix.• Trail of beacon technology using an app to effect change in either of sales, visitors or customer satisfaction• Participated in evaluating the user interface (UI) and user experience (UE) of Alshaya Privileges Club application• Optimized google my business, publish Alshaya stores in MENA region over Google Maps

• Led a team of 5 resources, performed daily team administration routines as well as people management activities to improve team productivities• Contributed to the development and review of departmental curriculum work. Revision of existing program to ensure that it includes identified aims & objectives, during the knowledge transfer on updated technology• Involved in as IT Facilitator, to guide/support colleagues with IT related issues and enabled integration of technology in their classrooms• Provided support for professional development (presenting/attending workshops in local and international conferences like PEAK, NESA)• Conducted regular technical Training to the IT Team and the other departments based on demands• Developed a full graphic design course for high school consist of a graphic design application (Photoshop, InDesign, Illustrator)

• Supervised one resource for training and enabling students to find solutions to the problems encountered during their training program• Responsible for providing IT training/need-based-course consultancy for customers• Involved in complying with policies/permissions for users while troubleshooting Hardware, Network, Printers as well as the purchase of IT equipment

• Contributed in conducting low-high-end courses such as Microsoft Office applications, ICDL, MCSE, A+, Network+• Contributed in some significant projects for US Military, Ministry of Finance, Ministry of Defense, Kuwait Petroleum Company and many other places