Manage different types of IT & Education programs/project in addition to the following responsibilities: Build programs/projects structures, best delivery strategies, establish End – End roadmap and focusing on team performance during programs/projects life cycles. Maintain client and company benefits, related added value across each program/project. Work collaboratively with cross-functional teams to develop governance policies, processes, tools and systems including templates, reporting, capacity planning, resource management and budget planning to improve efficiency, predictability & preparation for future plans & expansion strategies based on programs/projects needs. Participate in bidding process to select vendors, enhance projects cost estimate, risk identification and mitigation, team capacity and providing projects delivery plans which aligned with program master plan. Facilitate program/projects and working with all stakeholders to achieve programs/ projects goals in term of scope, schedule, quality, cost & customer satisfaction. Conduct periodical projects / programs status review and handle all escalated risks, issues from program team that are impacting programs’ delivery & related objectives. Develop, maintain and publish Program/project KPIs, reports & dashboards that effectively track project delivery. Solve complex issues by identifying the root cause, doing proper impact analysis, select the right solution actions with the right key stakeholders to minimize any negative impact on program/project level Handle change requests from client side starting from evaluating the new request, conduct impact analysis, evaluate the result and to reflect final change on different plans, cost & quality. Handle new organization initiatives that will serve in implementing new business vision, mission, objectives which may transferred later to programs or projects. Participate in selecting new PMO staff like new project managers and coordinators

Responsibilities: Manage & Deliver a statistics project to KSA – General Authority for Statistics with the following responsibilities: Maintain main communication lines between GaStat top management, PMO, GOPA and different experts. Overall project planning, implementation and quality control. Ensure overall coordination of the project; work with project experts to maintain expected quality, timelines of their work and reports. Prepare technical and progress reports on the project to client and GOPA management. Consolidate experts input and checking quality of final results in cooperation with technical team leaders. Ensure continuous follow up and conducting assessment of achievements against preapproved plans. Prepare, coordinating, and follow up of the missions of all experts, drafting Term of Reference (ToR), get all required approvals to proceed, monitor & update work plans at implementation phase.

Responsibilities: Manage & Deliver a Business Solutions Services program to du telecommunications company with the following responsibilities: Plan program roadmap and translate different objectives to projects plans and ensure from alignment with program main plan. Create projects timeline plans with managing & utilizing resources within 6 different teams.  Responsible for resource planning like determine type of needed resources, teams, roles & responsibilities, resource scheduling, tasks distribution, Monitor & control work progress for program life cycle. Define the governance rules, polices & required controls to ensure from running the program/projects smoothly. Manage risks, issues, plan a proper response plans with taking corrective actions when needed. Follow up with external stakeholders to prepare any required integration such as preparing network components integration like MSC, SMSC, IN, HLR, etc. Handle the coordination between Designing, Integration, Provisioning, Billing, Charging, DWH & Testing teams to ensure covering all required scope, all flows and all use cases with different complexity levels.  Manage stakeholders’ communication, ensure from maintaining good relationship with all parties & to meet customer expectations, apply contracts terms & maintain expected quality standards. Follow up project scope and deal with any changes by applying related Change Request Processes. Handle different conflicts & customer escalations to maintain a reliable relationship with customer & stakeholders Manage & maintain project documentations & assets.

Responsibilities:Manage eLearning projects throughout Middle East & Gulf region with the following duties: Responsible for initiation, planning, executing, managing, monitoring, controlling and closing eLearning projects. Analyze and review RFPs to share resources requirements, required budget & initial schedule with sales team. Prepare Technical & Financial proposals. Indirect line management responsibilities for eLearning department “45 team members”. Estimate Projects activities Efforts, team capacity, allocation percentage and needed expertise level for different tasks & activities with monitoring resources performance according the agreed plans. Work on enhancing rates of projects performance and compliance with internal health check auditing practices.

Responsibilities:Manage and deliver IT/Telecom projects to the mobile operators throughout MEA under Business Solutions & Services Center of Excellence Dept. (MEA BSS – CoE Dept.) Drive large and complex digital transformation program/projects and engagements activities with key stakeholders. Conduct several meetings with the customer & 3rd party vendors starting from kickoff meeting, status meetings to review project scope, agree on different plans, check & report the status of different work deliverables, etc. Participate in Managing Programs Steering Committees, high profiles stakeholders and programs owners Develop baseline project schedule plans by adapting Agile methodology, monitor & control the actual progress. Monitor, update project plans and compare actual progress against planned baselines. Manage Risks, Actions, Issues and Decision (RAID) logs on project & program levels. Asses and control project changes. Manage project resources, time, cost and forecast the needed efforts for project completion. Build program governance including policies, procedures & templates. Monitor projects performance and health check in order to be ready for any review gateways at different phases of projects life cycle. Ensure achieving program expected benefits and objectives. Establish professional relationships and open communication channels with key customers. Ensure proper system monitoring and program handover to the support team. Contribute to establish and enhance project management processes for PMO department.

Responsibilities: Handled several projects for developing in-house Roaming Services, Value Added Service (VAS) and customer care solutions in the Middle East, Africa, East Europe and Gulf region. Responsible for initiation, planning, executing, managing, monitoring, controlling and closing multi telecommunication solutions projects. Define project scope, goals and deliverables that support business goals in Collaboration with senior management and stakeholders. Communicate with projects stakeholders in a timely manner through different channels such as meetings, conference calls, status reports, etc.  Write different status reports periodically, based on needs, audiences and objectives. Delegate tasks and responsibilities to appropriate personnel with tracking project milestones and deliverables. Participate in creating project management organization strategy planning & development. Help the procurements & logistics departments in creating purchasing plan, facilitating all equipment delivery within scheduled time and ensure all required documents for customs & clearance procedures are prepared accurately. Define team members’ responsibility; resolve conflicts internally between team members or externally with customers to ensure successful project delivery. Handle project change requests and reflect it to the project scope, time & cost, in cooperation with technical & sales department teams to cover technical & commercial issues. Close projects technically and contractually by signing different closing documents through project phases like PAC, FAC & RFS documents from customer side and make sure that we are complying with contract terms & conditions.  Support Finance department in enhancing projects delivery timeline and maintaining balanced projects cash-flow.

Responsibilities: Responsible for presales and technical activities, Technical Presentations, Follow up with customers, Generating Leads in Microsoft department for any third party solutions such as Citrix products, Captaris RightFax, Websense, Symantec/Veritas solutions, & Microsoft products. Write the Technical documentation & proposals for the mentioned solutions, including solutions design, H.W & S.W. requirements, edition recommendation, product availability and redundancy plan. Handling technical activities for different Microsoft products such as Domain & network services, Exchange 2003 server, ISA 2004/2006, WSUS, etc...

Responsibilities: Operating Systems Tech. Specialist in installation, configuration, upgrading, diagnosing and troubleshooting. Hardware Systems Technologies Specialist in installation, configuration, upgrading, diagnosing, troubleshooting, preventative Maintenance for different brands like HP & IBM.  Responsible for enterprise customers & internal workshop which including Spare parts order and follow up with vendors.