Anastasios Akparidis Email & Phone Number

England, United Kingdom

Nottingham, United Kingdom

•Development of robust MI solutions to meet the needs of key stakeholders.•Deliver MI solutions to agreed scope within agreed timelines.•Working with colleagues within MI to support and repair MI when issues are raised.•Development, design, build, test and delivering MI solutions with Stakeholder engagement and sign off at each stage.•Working with IT colleagues to understand and communicate issues as they arise with Data.•Pro-active communication of issues with MI to Stakeholders•Working closely with MI colleagues in across D&G to jointly ensure single source of the truth data sources are agreed and utilised.•Continuously review MI to ensure utilisation and rationalise/redesign where required.

Nottingham, United Kingdom

Started as seconded position covering for a team member seconded to another part of the business and taking over the production , maintenance and update of the agent incentive scheme. Responsibilities were to update the incentive scheme rules month on month , obtain amendment requests and sign off with management ,compile agent incentive payments for payroll and improve the process and functionality of the incentive trackers . in that position i developed my basic skills in excel to proficient enhanced my knowledge in Access and SQL and was introduced to Rockwell, Avaya and I Reports.

Nottingham

Customer service and sales targeted position for the indesit campaign within Domestic & General. Responsibilities included dealing with general customer queries and first call resolution where applicable, customer product registration and pitch for service plan, up-selling and escalating to appropriate department where applicable. Team one and Gold Club agent due to great sales performance.(2011/2012) and part of the Genio Pilot team that tested the new user interface for customer service and sales that we still use today.

Derby, United Kingdom

Providing customer service and technical support over a range of software, peripherals and operating systems .(Win 2000, Win XP, Win Vista, Mac OS, Mac OSX and Linux) Microsoft office applications, wireless connections, home networks, file, printer sharing and security software for BT broadband customers.•Delivering product specialist skills and frequent floor support to other agents, SR clearing, data entry.•Producing training materials, incentive posts, editing and designing on-site newsletters and e-magazines