Anastasios Giannopoulos Email & Phone Number

Greece

Athens, Attiki, Greece

• Monitor daily reports to detect fraudulent activity, enforcing all security measures to safeguard sensitive data.• Detect and report suspicious & fraud activity• Identifying, verifying and escalating suspected cases.• Monitoring and investigating suspicious / higher risk chargebacks• Perform effective investigations on customers transactions & betting behavior based on risk levels.• Ensure compliance with all AML&CFT laws and regulations.• Review alerts as part of the company’s PEPs•Investigate & take proactive actions •Identifying and recommending areas for improvement and optimization.•Member of Risk Control Team

• Providing service to the company’s customers in a fast and effective manner• Identifying, troubleshooting and solving payment, technical and in-game issues via inbound and e-mail• Escalating emerging issues internally in a timely fashion• Keeping up to date with internal policies and staying compliant with procedures• Maintaining a positive attitude with professionalism while interacting with both customers and colleagues• Participating in the Responsible Gaming Department as an Ambassador

Neo Irakleio Attikis, Athens

 Staff Management & Training Procurement Management Cash Management Barista