* Overseeing Sales and Installations Pipeline progress and ensuring a smooth and efficient process from initial sale to the final installation.* Accountable for Case Management and Ensuring that all necessary actions are taken in line with defined processes and procedures.* Develops Implements and monitor systems to ensure all cases are delivered in a timely manner adhering to deadlines and quality standards.* Regularly assesses the performance of the Sales and Installations process identifying any potential issues and implementing solutions where necessary.* Efficiently schedules installations to ensure that they are completed within the agreed timelines, coordinating with customers and internal teams.* Act as the first point of contact for customer complaints, ensuring they are handled promptly and effectively to maintain high levels of customer satisfaction.* Conducts customer needs analysis and presents the customer with possible solutions.* Provides technical direction and support to installation teams during installation.* Creates electrical single-line diagrams, panel schedules, or connection diagrams for energy/electric systems.* Cooperates smoothly with the Sales, Engineering, and Technical staff team through projects.* Defines Project Specifications according to customers' requirements.* Takes part in exhibitions, conventions, and events to help in the Sales of products and/or service and contributes to the promotion of the company's products and services through promotion and marketing events.* Attends social/corporate events that could be held outside normal working hours within the workplace and other venues.* Attend training and health and safety meetings.

Duties:* Store management.* Ordering, receiving, price changes, handling damaged and returns of products.* Problem solving, handling unusual circumstances* Understand the customer service principles* Handle problems and questions to customers* Basic Computer applications in store management and materials control* Consulting of Heating (Underfloor and Radiators) installations in buildings.* Consulting of Cooling installations in buildings.* Consulting of Hydraulic installations in buildings.* Consulting of Ventilation installations in buildings.* Offers Preparation.* Customer service.* Products promotion & Sales.* Τechnical support to the Larnaca store.Brands: *DAB Water Technology.*Bosch Thermotechnology.*S&P Ventilation (Commercial & Industrial Range).*Sime Boilers*ELBI Thermohydraulics.*HR Heliroma (Hotwatersolutions)

Hitachi HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* VRF System's Calculation, Heat Pumps and Chillers.* Tender Preparation & Monitoring(Follow Up). * Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.Representative for all Hitachi HVAC Systems to the Energy Saving Exhibition for the Year 2018 in Cyprus.

Carrier HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* VRF System's Calculation,RLC A/C, Heat Pumps, FCU, Chillers.* Tender Preparation & Monitoring(Follow Up). * Orders Preparation & Monitoring.* Deliveries & Invoices. * Powersoft365 User.* Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.Representative for all Carrier HVAC Systems to the Energy Saving Exhibition for the Year 2017 in Cyprus.Representative for all Carrier HVAC Systems to the Energy Saving Exhibition for the Year 2016 in Cyprus.

Carrier HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* VRF System's Calculation,RLC A/C, Heat Pumps, FCU, Chillers.* Tender Preparation & Monitoring(Follow Up). * Orders Preparation & Monitoring.* Deliveries & Invoices. * Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.Representative for all Carrier HVAC Systems to the Energy Saving Exhibition for the Year 2015 in Cyprus.

Carrier / Toshiba HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* VRF System's Calculation,RLC A/C, Heat Pumps, FCU, Chillers.* Toshiba VRF System's Calculation with SMMS-i Calculator.* Tender Preparation & Monitoring(Follow Up). * Orders Preparation & Monitoring.* Deliveries & Invoices. * Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.

Samsung HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* VRF System's Calculation with DVM Pro Calculator, RLC A/C, Heat Pumps.* Tender Preparation & Monitoring(Follow Up). * Orders Preparation & Monitoring.* Deliveries & Invoices. * Sales Representative for HP, Canon, D-link, Samsung, Dell, Lenovo all IT Products.* BIQ system user.* Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.Representative for all Samsung HVAC Systems to the Energy Saving Exhibition for the Year 2014 in Cyprus.

Daikin HVAC:Duties:* Customer Service (Mechanical Contractors – Consultants)* Product Promotion.* System's Calculation with VRV Xpress Calculator,RLC A/C, Heat Pumps, FCU, Chillers.* Tender Preparation & Monitoring(Follow Up). * Orders Preparation & Monitoring.* Deliveries & Invoices. * CRM (Customer Relationship Management) JDEdwards system user .* Participation in Seminars, Exhibitions & Company events in Cyprus & Abroad.DAIKIN Air conditioning,Product Presentations:08/06/2011: Daikin Product Presentation to all Scandia Dealers in Cyprus.26/05/2012: New Daikin Product Presentation to the Best cool Dealers at Hilton park hotel in Cyprus.18/10/2012: Representation of Cyprus to the annual Sales Force Meeting 2012 conducted by Daikin Belgium, and monitoring of product launches that took place there. Visit to the Daikin production line of the VRV factory at Ostend.

Duties: Consulting of Cooling, Heating, Thermal Insulation, Gas, Water, Drainage & Fire Protection installations in buildings.

Duties:* Shop Furniture Design.* Shelves & Glass Showcases Design

Duties: Consulting of Cooling, Heating, Thermal Insulation, Gas, Water, Drainage & Fire Protection installations in buildings.

I was assistant Engineer for the control of all rail station renovations.