Network Development Manager Atm | Alternative Channels (Retail Banking)
Current• In 2022, achieved a significant milestone by successfully driving the department to achieve a positive profit and loss (P/L) for the first time, demonstrating exceptional financial acumen and strategic decision-making abilities.• I effectively used the information from the analysis of the statistics for the selection of the new points, but also the corrective actions i proposed for the optomization of the ATM network, both by uninstalling low performed machines and relocating machines to points with a better forecast• Orchestrated the successful launch of a cutting-edge geolocation software for Eurobank's ATM fleet, providing crucial and up-to-date information to both customers and employees. Empowered the workforce with vital day-to-day job information, while enhancing the customer experience by making important details readily accessible.• Orchestrated the seamless replacement of 1017 ATMs with state-of-the-art machines, both on-site and off-site. Ensuring timely execution and minimizing operational disruptions, resulting in a modernized ATM network and optimized customer service.• Implemented a groundbreaking function enabling contactless transactions via card, smartphone, and watch at ATMs, resulting in enhanced convenience, improved security, and a seamless customer experience.• Project Manager of CX Banking• Project Manager of voice guidance
