Anastassia Hain Email & Phone Number

Tallinn, Harjumaa, Estonia

- Oversees the team day to day activities and makes sure the team respects theSLA and the KPIs.- Investigate fraud and investment scam cases and analyze trends.- Providing feedback, and updating internal stakeholders on emerging fraudtrends and investment scam scenarios.- Control the bank card risk settings and continuously monitor the efficiency.

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

• Conduct research on relevant laws, regulations, and legal articles;
• Assist with local entity governance requirements and administrative work;
• Perform the due diligence on new Clients (mainly corporate client), requesting the KYCinformation, documentation, review, and verification of received documentation andmake an analytical risk assessment for new Clients;
• Investigate high-risk clients and report where necessary, including Politically ExposedPersons, and obtain all necessary documentation to complete the client file;
• Communicate effectively and efficiently with relevant internal and external parties toobtain KYC documents;
• Weekly work quality control of the KYC/AML officers;

Tallinn, Estonia

• Responsible gambling (legislation, policies, reporting and awareness training)
• Detection and reporting suspicious activities according to the AML/CFT policies
• KYC: Customer Due Diligence and Enhanced Due Diligence processing and verification
• PEP and sanctions list check
• Developing, modifying, and implementing compliance policies and procedures
• Continuous screening of all payments (fraudulent behaviour detection)

Tallinn, Estonia

• Investigating and preventing fraudulent activity
• Analysing and approving payment of winnings
• Searching for unusual gaming patterns
• Monitoring customers' behaviour
• Analysing all gaming and payments transactions
• Performing KYC and verification of the customers

County Dublin, Ireland

• Responding to security and customer related emails
• Managing player accounts
• Prevent financial loss as a result of fraudulent behaviour
• Proactive risk assessment
• Maintain procedure and process’ that drive the identification of high risk transactions
• Processing of real money transfers

County Dublin, Ireland

• Providing technical support to Zune, Windows Phone 7 and 8via chat, email, phone, forum
• Managing payment methods/billing enquiries
• Translating from Russian to English and from English to Russian
• Tracking and documenting customer & problem information in email/chat tracking database
• Achieving and maintaining service level metrics