Anastassia Hain Email & Phone Number

Tallinn, Harjumaa, Estonia

- Oversees the team day to day activities and makes sure the team respects theSLA and the KPIs.- Investigate fraud and investment scam cases and analyze trends.- Providing feedback, and updating internal stakeholders on emerging fraudtrends and investment scam scenarios.- Control the bank card risk settings and continuously monitor the efficiency, whilemaintaining the low decline rate due to the fraud rules.- Report false websites, and social media profiles to the providers and activelymonitor the online space to identify potential impersonations and fraudulentwebsites.- Actively monitor and investigate scam cases and educate community membersto prevent fraud/scam cases.- Write and update procedures and processes whenever it is required.- Set up and monitor team SLAs and KPIs and ensure keeping the deadlines.- Prepare a monthly performance report on the respective area.- Initiate and participate in system developments and projects.- Responsible for internal SAR reports within the team.

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

• Conduct research on relevant laws, regulations, and legal articles;• Assist with local entity governance requirements and administrative work;• Perform the due diligence on new Clients (mainly corporate client), requesting the KYCinformation, documentation, review, and verification of received documentation andmake an analytical risk assessment for new Clients;• Investigate high-risk clients and report where necessary, including Politically ExposedPersons, and obtain all necessary documentation to complete the client file;• Communicate effectively and efficiently with relevant internal and external parties toobtain KYC documents;• Weekly work quality control of the KYC/AML officers;• Periodical review of KYC records as to the completeness, including verifying that duediligence has been performed and the process are followed.

Tallinn, Estonia

• Responsible gambling (legislation, policies, reporting and awareness training)• Detection and reporting suspicious activities according to the AML/CFT policies• KYC: Customer Due Diligence and Enhanced Due Diligence processing and verification• PEP and sanctions list check• Developing, modifying, and implementing compliance policies and procedures• Continuous screening of all payments (fraudulent behaviour detection)• Acting as a point of contact for escalation for Payments, AML and Responsible Gaming matters

Tallinn, Estonia

• Investigating and preventing fraudulent activity • Analysing and approving payment of winnings• Searching for unusual gaming patterns• Monitoring customers' behaviour• Analysing all gaming and payments transactions• Performing KYC and verification of the customers• Providing reports about fraudulent activity

County Dublin, Ireland

• Responding to security and customer related emails • Managing player accounts• Prevent financial loss as a result of fraudulent behaviour • Proactive risk assessment• Maintain procedure and process’ that drive the identification of high risk transactions• Processing of real money transfers• Verification of withdrawals

County Dublin, Ireland

• Providing technical support to Zune, Windows Phone 7 and 8via chat, email, phone, forum• Managing payment methods/billing enquiries• Translating from Russian to English and from English to Russian• Tracking and documenting customer & problem information in email/chat tracking database• Achieving and maintaining service level metrics