• Managed a diverse Customer Accounts Receivable portfolio, ensuring the timely collection of outstanding payments while adhering to company collections and credit policies.• Executed proactive communication strategies with customers through phone calls, emails, and written correspondence to ensure payment compliance.• Continuously tracked and reported on AR metrics, providing regular updates to senior management regarding collections performance and outstanding receivables.• Streamlined AR processes and workflows to improve collection efficiency, reducing overdue accounts • Use specific Collections tools available as the main support for Collections activities and propose/explore potential new functionalities to enhance and robust process.

• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within busy environment on average 40 calls and 20 emails daily

• Fulfilled on average 40 tickets on daily basis out of 100-150 which were regularly in the queue• Conducted workload assessments and developed a system that led to a 50% decrease in the repetitive inbound emails• Increased customer satisfaction rating within a team of 30 people, maintained above 96% CSAT and mentored new hires so they were better prepared for the assignment

• Gathered data for the project-planning activities and advised on new customers campaigns• Employed market research to successfully generate new leads by conducting email prospecting (~100/day)

• Assumed ownership on every interaction to resolve customer concern driving first call resolution• Administered Tier II support regarding policy and procedures as well as system navigation and support

• Recognized as high performer in consistently completing around 30-40 daily outbound calls producing 10 % conversion rate

• Respond to customer inquiries quickly via phone, email and chat within a team of 200 new employees• Boosted customer loyalty and retention by demonstrating products high quality standards

Freelance translator.

• Maintained seamless interaction with guests in order to facilitate guest recognition, and interacted closely with the Manager to ensure satisfactory business procedure

• Coordinated project’s finances, as well attained progression schedule to ensure meetings will run on-time with no issues while creating a productive work environment for 30 colleagues sharing the office space

• Optimized understanding by translating on the meetings at the same time eliminated error in specialist translations by research phraseology

• Managed calendars of 20 leaders and the team members to coordinate travel arrangements, personal appointments, general events and meetings with stakeholders

• Built trusted relationship between the counterparts by getting to know them and facilitated a smooth communication making it a priority as well as drafting the reorganization in the police structure