Anastasija Atanasovski Email & Phone Number

Thessaloniki, Central Macedonia, Greece

• Managed a diverse Customer Accounts Receivable portfolio, ensuring the timely collection of outstanding payments while adhering to company collections and credit policies.
• Executed proactive communication strategies with customers through phone calls, emails, and written correspondence to ensure payment compliance.
• Continuously tracked and reported on AR metrics, providing regular updates to senior management regarding collections performance and outstanding receivables.
• Streamlined AR processes and workflows to improve collection efficiency, reducing overdue accounts
• Use specific Collections tools available as the main support for Collections activities and propose/explore potential new functionalities to enhance and robust process.

Thessaloniki, Central Macedonia, Greece

• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within busy environment on average 40 calls and 20 emails daily

Thessaloniki, Greece

• Fulfilled on average 40 tickets on daily basis out of 100-150 which were regularly in the queue
• Conducted workload assessments and developed a system that led to a 50% decrease in the repetitive inbound emails
• Increased customer satisfaction rating within a team of 30 people, maintained above 96% CSAT and mentored new hires so they were better prepared for the assignment

Thessaloniki, Greece

• Gathered data for the project-planning activities and advised on new customers campaigns
• Employed market research to successfully generate new leads by conducting email prospecting (~100/day)

Athens. Greece

• Assumed ownership on every interaction to resolve customer concern driving first call resolution
• Administered Tier II support regarding policy and procedures as well as system navigation and support

Skopje, Macedonia

• Recognized as high performer in consistently completing around 30-40 daily outbound calls producing 10 % conversion rate

Athens, Greece

• Respond to customer inquiries quickly via phone, email and chat within a team of 200 new employees
• Boosted customer loyalty and retention by demonstrating products high quality standards

Skopje, Macedonia

Freelance translator.

Qatar

• Maintained seamless interaction with guests in order to facilitate guest recognition, and interacted closely with the Manager to ensure satisfactory business procedure

Macedonia

• Coordinated project’s finances, as well attained progression schedule to ensure meetings will run on-time with no issues while creating a productive work environment for 30 colleagues sharing the office space

Macedonia

• Optimized understanding by translating on the meetings at the same time eliminated error in specialist translations by research phraseology

Macedonia

• Managed calendars of 20 leaders and the team members to coordinate travel arrangements, personal appointments, general events and meetings with stakeholders

Macedonia

• Built trusted relationship between the counterparts by getting to know them and facilitated a smooth communication making it a priority as well as drafting the reorganization in the police structure