I am Ana Maria Stoica, business strategist & trainer in the textile cleaning industryMy mission: to create an ecosystem where cleaners care better, designers produce better, consumers wear better.My philosophy: the cleaners of the future are being (re)built now. And it integrates work ethics, respect for quality, care for textile products and concern for the environment.+14 years of experience in textile cleaners, cleaning processes and technological flow optimizationHalf, the passion for textile care is written in my DNA, half, it stems from the pleasure of developing work processes and sustainable businesses. In my family, I am the second generation of entrepreneurs operating successfully in the dry cleaning and laundry industry.I have accumulated over 14 years of experience. In the early years, I trained as a professional. In the following, I built a business.I like order and organization, systems, mechanisms and technical processes. I like working with strategies and people.I learned about materials, optimal operational flows and meeting customer expectations by experiencing first-hand within textile dry cleaners. I have managed work processes and problem situations in multiple locations and with diverse staff.The years of theoretical and practical training give me a broad perspective on the challenges faced by entrepreneurs and allow me to have an authentic vision of what a successful business in this field means.I believe in continuous learning and I like to assist people in the learning process.

PROJECT MANAGER: Euroservice Technology, Aqua Friendly Dry Cleaning Brand (Bucharest, Romania), October 2014 – PRESENT Implementing the workflow procedures for the company, involving all the departments and in accordance with the business strategy. Developing the business plan in collaboration with my managers. Overseeing the specific processes of the business, technically related, for the perfection of the final service. In charge of reporting the business numbers (revenues, supply and demand analysis, and customer choice in type of services provided).Main projectsOpening a new branch for the company Defining the main jobs profile , recruiting the personnel, designing specific trainings, implementing procedures and evaluating the process . Developing and implementing the first Loyalty Dry cleaning Card in Romania Creating the procedures and the work flow for the customer care departmentTraining sessions with my team on the new process focusing also on the customer experience Collecting feedback from our customers, dealing with their special requests and managing any complains or misunderstandings Adapting some of the procedures in order to optimaze the flow and the time of execution and to improve our client experience. Creating the concept for The first seminar in textile care industry event in RomaniaParticipating to brainstorming sessions about the concept together with my managers and the trainers Making the budgets and the workflowBriefing the people that are taking part in this project. Maintaining constant communication with the clients and the providers. Coordinating the team at the best standards in order to offer a unique experience where the participants learn new things and consolidate the informations they already had.

Leading the customer care team and managing the situations that occur on a daily basis, based on the company policies to the extent thereof. Sustained training with my team on customer care procedures and policies.In charge of developing the assessment forms periodically for my team along with induction techniques for the new team-members.