-Member of the hiring committee for local staff hiring.-Connect Local staff with administration and management to ensure smooth and comfortable working environment.

-Recognized for successfully clearing the application backlog by redesigning the intake system. -Trained and mentored new hires to conduct applicant interviews and write case reports. -Elected as trustee which included responsibility of hiring and serving as a liaison between management and staff.

-Maximized sales by capitalizing on research of new business trends. -Hired, trained and managed customer service and sales team members. -Facilitated customer experience by following up regarding quality and services rendered.

Represent COACH brand employees in Meetings

-Featured in COACH international newsletter for surpassing sales record. -Recognized for exceptional sales strategy resulting in developing product trainings for managers and staff. -Trained new hires on brand, sales strategy, customer service and day to day operations.

-Respond in a prompt, positive and professional efficient manner to customers inquiries, compliments, and complaints. -Oversee and supervise customer service section work on a daily basis in conjunction with the -responsible department while resolving day-to-day customer problems, exchange, and refunds using defined processes. -Handle major complaints and inconvenience that cannot be resolved by customer service representatives. -Interact with customers to provide resolution… Show more -Respond in a prompt, positive and professional efficient manner to customers inquiries, compliments, and complaints. -Oversee and supervise customer service section work on a daily basis in conjunction with the -responsible department while resolving day-to-day customer problems, exchange, and refunds using defined processes. -Handle major complaints and inconvenience that cannot be resolved by customer service representatives. -Interact with customers to provide resolution to issues and to present customers satisfactory -Customer service and solutions. -Provide coaching and training to the team in the areas of customer service excellence, phone etiquette, and company protocols and procedures. -Ensure Strong teamwork ethic and promotion of customer service excellence. -Adopt a caring attitude in all dealings with team members. -Isolate and identify areas of improvement. -Report to Department head-on work progress and issues on a daily basis. Show less