Anat Maor Email & Phone Number

Petach Tikva, Israel, Il

CallBiz is a multi-channel service call center, providing an effective human response for a range of business needs including customer service, appointment scheduling services, personal assistant services, debt collection services and more. Our goal in CallBiz is to seamlessly connect between businesses and their customers, using advanced technologies and highly trained, service-oriented agents. Our centers are active 24/7, ensuring that no problem goes unanswered, so businesses can run smoothly.

Tel Aviv, Israel, Il

Hashavim provides tools and business information for the financial & legal sectors, including solutions like informational sites, experts answering questions, software, applications, a business training center, and more. My responsibilities as VP included:✓ Successfully leading the company’s Operations, Services, Sales and Marketing Departments across all customer segments, including managing business partners (outsourcers) and company business development. ✓ Managing P&L, strategic planning, and large-scale sales and revenue budgets.✓ Significantly boosting sales volume with an emphasis on promoting & improving business performance, building a strategy for recruiting new customers, and spearheading & advancing collaborations. ✓ Interfacing closely with the company's Technology and Product Divisions while driving all departments to increase sales and constantly improve products & services.✓ Absorbing external companies and activities into the Group, from the initial implementation to day-to-day operations involving systems, personnel, procedures, and more.✓ Working under the procedures & regulations of a public company with respect to legal, business, operational, accounting, and financial matters.

Petah-Tikva, Il

✓ Directly managing and leading the Call Center Division of over 100 employees and 6 managers, including specialized centers for customer retention, customer relations, teleconferencing, sales, and projects. ✓ Recruiting new customers and retaining old clients, and managing sales for existing customers.✓ Setting & implementing advanced processes, methods, and tools as well as running sales campaigns.✓ Leading & implementing cross-organizational changes and processes, including implementing workplace CRM & CTI systems.✓ Recruiting sales representatives and developing training, onboarding, and mentoring programs.✓ Managing cross-organizational projects on behalf of the CEO, including leading unique projects related to organizational diagnosis and infrastructure surrounding the call centers, job descriptions, targets, metrics, and more.

Petah-Tikva, Il

✓ Providing a readily available, professional, and comprehensive response to customers and leading the division to meet service and customer satisfaction targets. ✓ Analyzing activity, tracking metrics, and initiating & managing workflow controls.✓ Implementing knowledge processes, management routines, and procedures.

Petah-Tikva, Il

✓ Managing a division of 25 representatives and managers. ✓ Leading the division to meet sales, control, and responsiveness targets. ✓ Managing strategic planning and allocating budgets.✓ Recruiting and training representatives, developing training programs, providing professional guidance, and responding to problems in real-time.

Fr

✓ Managing a team of call center representatives, including onboarding new employees, providing tools and skills to maximize sales and service processes for the customer, and conducting individual and group training.✓ Managing the Zahav Marketing Department, including overseeing the organization’s information databases, a position reporting directly to the CEO.