"What is the best definition of service? That of your client". PROFESSIONAL BACKGROUND:Over 14 years of experience in leading Customer Service, Project Management, Operations in the technological market from startups to large firms. Vast experience in Team Leadership, Implementation of Work Processes, Report Management, setting of goals and successfully reaching them. STRENGHTS:Excellent interpersonal skills, adaptable and quick in learning, experienced in teamwork and in motivating other employees.High capabilities in improving profitability and proven success in profit increase, including reexamining and refreshing existing processes and systems in the organization.High service ethic, creative thinker, high complex customer problem solving ability, responsible for customer satisfaction followed by surveys of satisfaction, proven success in profit increase. I believe when Creativity meets Methodology you achieve amazing results. Experienced in: Customer Service, Customer Retention, Customer Affairs, Client Relations, Client Service, Client Liaison, Project Management, Public Relations, Conferences, Crisis Management, Operation Manager.Currently looking for a new job opportunity as a Service Manager, Customer Retention Manager, Project Management a new job that will implement of all my knowledge and experience, but at the same time take me to the next level.☏+972-54-668-4544✉ anatmassa@gmail.com