• Lead strategic initiatives to provide comprehensive support and services to individuals experiencing homelessness in Santa Clara and San Mateo counties.• Collaborated with cross-functional teams to drive the organization's strategic goals and ensure impactful outcomes.

Work with nonprofit executives in the Bay Area to build simple yet impactful systems and processes that optimize organizational performance and staff well-being.• Develop programmatic, operational, and evaluation strategies, with tailored and clear roadmaps for successful implementation.• Design and deliver custom training to support staff development.

Strategic Management• Responsible for the overall operational performance, outcomes achievement, and financial performance of three departments (Resident Services, Employment Services and Social Enterprise, and Learning and Evaluation and Contracts).• Ensure the creation of departmental work plans, establishing of goals and benchmarks for performance and aligning departmental goals with HomeRise’s strategic plan and priorities.• Lead implementation of program development initiatives and evaluation of program performance, implementing HomeRise’s strategic priorities for programs and resident services. Provide thought leadership and strategy development in program development and evaluation efforts.Operational Oversight• Oversee ongoing operations of the three program departments to ensure compliance with HomeRise policies and protocols and alignment with our strategic planning goals and objectives.• Manage resident relations in collaboration with the VP of Housing. Address any issues regarding services, products, and/or personnel within the program departments.• In conjunction with the Chief Financial Officer, oversee development and monitoring of annual operating budgets and long-range financial forecasting of projects. Communicate operating budget issues to CEO.Collaborative Leadership• In conjunction with the executive team, provide leadership in the management and development of HomeRise under direction of the CEO.• Interface with members of the HomeRise senior management team and key managers across HomeRise departments to ensure alignment of program outcomes and strong cross-departmental collaboration between programs.

• Direct and guide the overall delivery of building-based services for residents at supportive housing sites, manage 60 staff with 5 direct reports of staff who provide case management, community-building, and on-site behavioral health services to over 1,300 residents• Oversee departmental strategic planning, program development, professional development, goal-setting, and performance management of services team, demonstrating leadership that engenders trust, respect, and staff accountability for high levels of performance and achievement of measurable outcomes• Implement and maintain consistent and clear departmental operation policies and procedures, operational manual, and other departmental documentation tools• Budget development and oversight for department budget of over $8 million• In collaboration with the CPO and other agency leadership, responsible for the development, implementation, and oversight of program evaluation, performance management, and outcomes tracking for resident services• Collaborate with the Leadership Team peers to ensure achievement of agency goals and objectives related to building operations and cross-departmental coordination• Serve as CHP’s internal expert and point of accountability on resident services, collaborating on agency initiatives and projects as relates to housing development, fund development, grants management, and asset management

• Direct and guide the overall delivery of building-based services for residents at CHP’s pilot or program portfolio of supportive housing sites; manage over 30 staff who provide case management and community-building services with 4 direct reports • Direct and guide the overall delivery of clinical services and quality assurance and compliance with all DPH contracts, including adult behavioral health Medi-Cal contract and MHSA/Prop 63• Collaborate with department directors to create and implement support services and agency-wide policies and procedures, ensuring CHP goals and objectives are achieved• Budget development and oversight for sites/contracts budget of approximately $3 million• Leadership role in the planning and implementation of CHP’s Theory of Change processes; focus on organizational strategies, policy development, and personnel management approaches

• Oversee provision of clinical services, quality assurance and compliance with adult behavioral health Medi-Cal contract imbedded in supportive housing sites for TAY, single adults and families• Provide operational oversight to Support Service teams at two family housing sites • Coordinated implementation plan for services and creation of stabilization program at a long-standing SRO • Collaborate with department directors to create and implement support services and agency-wide policies and procedures, ensuring CHP goals and objectives are achieved• Facilitate cross-departmental consensus and funder approval for annually updated DPH contracts• Leadership role in the planning and implementation of CHP’s Theory of Change processes; focus on organizational strategies, policy development, and personnel management approaches

• Provided administrative and clinical supervision to 5 direct reports and 55 indirect staff who managed a senior center, 183 units in five congregate permanent housing sites, and a 330-unit scattered-site program• Served formerly homeless individuals with psychiatric and substance abuse disorders or HIV/AIDS• Ensured high clinical and programmatic quality • Managed $11 million portfolio budget; reconciled variance reports with fiscal department• Created innovative model for new 46-unit housing program, serving singles, couples and families

• Managed day-to-day operations of a 110-bed men and women’s employment shelter• Supervised 40 staff and interns, including operations, clinical, maintenance, and kitchen staff• Coordinated transition of clinical services for a 150-room couples' shelter: developed staffing pattern and program design and determined key first steps to provide services to an under-served population• Managed six budgets of $2.5+ million in city and federal funding• Wrote all renewal applications and evaluations for DHS and HUD to retain funding streams• Prepared and analyzed service utilization/demographic data reports to monitor performance outcomes • Presented trends in data quarterly and incorporated findings into programming• Created Policy and Procedure Handbook, detailing security plans, staff roles and client policies• Ensured safety and integrity of the shelter facility and on-going compliance with DHS, OTDA, HPD and FDNY mandates

• Taught Foundations of Social Work Practice, a required course for first-year MSW students • Created experiential learning opportunities for the key social work skills of engagement, assessment, intervention, termination and evaluation

• Served as the primary source of educational support for 22 students• Mentored students about academic performance, field issues, and personal challenges • Conducted monthly group meetings, site visits, and individual discussions• Assisted students in choosing practice method and field placements