Global Product & Cx Director
A leading medical-aesthetic device company with over 1,000 employees and $400M in annual revenue. Alma develops, manufactures, and markets innovative solutions across multiple technologies, including Lasers, Ultrasound, Radio Frequency, IPL, Plasma, and more.โข ๐๐ฎ๐ข๐ฅ๐ญ ๐๐ง๐ ๐ฅ๐๐ ๐ญ๐ก๐ ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ from the ground up, recruiting and managing a high-performing team of 4 product managers and a CX analyst.โข ๐๐ง๐ก๐๐ง๐๐๐ ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ ๐๐ง๐ ๐ข๐ง๐ง๐จ๐ฏ๐๐ญ๐ข๐จ๐ง by implementing new processes and methodologies across the product development lifecycle.โข ๐๐๐ฏ๐๐ฅ๐จ๐ฉ๐๐ ๐๐ง๐ ๐๐ฅ๐ข๐ ๐ง๐๐ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ ๐ซ๐จ๐๐๐ฆ๐๐ฉ๐ฌ with business objectives, managing a diverse portfolio of over 15 platforms combining advanced hardware and software technologies.โข ๐๐๐ ๐ ๐ญ๐๐๐ฆ ๐จ๐ฏ๐๐ซ๐ฌ๐๐๐ข๐ง๐ ๐ญ๐ก๐ ๐๐ง๐ญ๐ข๐ซ๐ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ ๐ฅ๐ข๐๐๐๐ฒ๐๐ฅ๐ for both hardware and software, including new product development, version updates, market research, requirements management, customer feedback, product launches, data analysis, and thorough product documentation.โข ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐๐ ๐๐ซ๐จ๐ฌ๐ฌ-๐๐ฎ๐ง๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐๐ญ๐ข๐ฏ๐ข๐ญ๐ข๐๐ฌ with R&D, sales, operations, engineering, marketing, and service, ensuring compliance with quality systems and regulatory standards.โข ๐ ๐จ๐๐ฎ๐ฌ๐๐ ๐จ๐ง ๐จ๐ฎ๐ญ๐๐จ๐ฎ๐ง๐ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ ๐ฆ๐๐ซ๐ค๐๐ญ๐ข๐ง๐ , creating strategies based on deep market insights, competitive analysis, and evolving customer needs. Supported sales teams and maintained continuous engagement with subsidiaries and distributors.โข ๐๐ฌ๐ญ๐๐๐ฅ๐ข๐ฌ๐ก๐๐ ๐ญ๐ก๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ (๐๐) ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ, defining methodologies and processes to elevate overall customer experience, integrating customer insights and Voice of the Customer (VOC) into the product strategy.