Andres Luna Email & Phone Number

Chicago, Illinois, Us

• Responsibilities:• Lead architect for a strategic program with one of AHEAD's largest customers, focusing on Modern Workplace solutions to support enterprise-wide objectives in Applications, Infrastructure, Data, and Security.• Drive the success of multiple projects by understanding C-level stakeholders' needs and aligning solutions with their strategic goals.• Oversee a team of engineers and architects to develop and implement tailored solutions that enhance productivity, collaboration, and security across the enterprise.• Foster a customer success unit model, ensuring deep integration with the customer's business processes and establishing the team as trusted advisors for long-term strategic planning.• Collaborate with various delivery teams and partners to orchestrate and deliver comprehensive solutions that drive customer business outcomes.• Actively manage and maintain the customer's environment, applying technical expertise to innovate and solve complex challenges.• Lead the professional development of the team, focusing on upskilling and aligning their capabilities with industry standards and customer requirements.• Continuously learn and integrate new technologies and products to stay ahead in the rapidly evolving tech landscape and better support cross-collaboration with partners.

Burlington, North Carolina, Us

Responsibilities:• Successfully deployed SharePoint Online, migrating over 200+ sites impacting over 1700 users and over 2TB of data within 5 months. This effort brought the project back on schedule after a 4-month delay.• Successfully deployed Microsoft Defender suite, impacting 10k user devices and about 25 TB of data that required CMMC Level 3 compliance. • Brought technical expertise to expedite technical decision-making, enhancing the project's momentum.• Played a key role in automating deployment steps, which increased the speed of deployment.• Enhanced security functionalities, contributing to a more robust and secure deployment.

Leesburg, Va, Us

Responsibilities:• Led a team of 10-12 engineers specializing in various aspects of Microsoft 365, including Exchange, SharePoint, Teams, Enterprise Mobility + Security (EMS), and compliance.• Directed the deployment of Microsoft 365 for a federal government agency, servicing over 700K users and migrating over 20TB of data.• Successfully led the first phase of migrating to Exchange Online for 700K users, implementing security protocols for email labeling and encryption.• Spearheaded the Teams migration and deployment within a stringent 4-month schedule, ensuring timely delivery and operational efficiency.

Redmond, Washington, Us

I am responsible for assisting K12 and HigherED customers to see the value of Teams Phone System. Additionally I do all the technical deployment guidelines and architecting their solutions. Suggest migration paths to move to Teams.Guidelines and suggestions on Teams governance and security. Configure Teams voice with auto attendant and call queues. Integrate with 3rd Party PBX systems and analog gateways. Integrate with Cisco UCM to Teams with direct routing.Leverage partner relations around our Operator Connect Program. Integrate 3rd Party VTCs like legacy H.323 rooms to Teams.Also integrate Zoom, Webex and Hangout Meeting Rooms to Microsoft Teams room using Blue Jeans, Pexip and Poly Real Connect.

Redmond, Washington, Us

In addition to my Northeast Education Modern Workplace responsibilities, I am responsible for the entire US in assisting K12 and HighED customers to see the value of Teams Phone System. Additionally I do all the technical deployment guidelines and architecting their solutions. Suggest migration paths to move to Teams. Configure Teams voice with auto attendant and call queues. Integrate with 3rd Party PBX systems and analog gateways. Integrate with Cisco UCM to Teams with direct routing.Integrate 3rd Party VTCs like legacy H.323 rooms to Teams.Also integrate Zoom, Webex and Hangout Meeting Rooms to Microsoft Teams room using Blue Jeans, Pexip and Poly Real Connect.

Redmond, Washington, Us

US Education Northeast Region Modern Workplace Technical Specialist, focusing on K-12 and higher education in the collaboration, communication and end user computing platform.

Chiyoda-Ku, Tokyo, Jp

Responsibilities:• Led a team of Senior Engineers in architecting and planning the migration and consolidation of five distinct environments, which included multiple Microsoft 365 tenants and on-premises servers/data centers, into a single Microsoft 365 tenant.• Focused on reducing spending by consolidating resources, leading to more efficient fund allocations across all five legal entities within the organization.• Enhanced collaboration and communication efforts, significantly reducing the effort required to access resources across all entities.• Achieved a remarkable increase in productivity by 5X and a reduction in spending by 10X.• Managed user identity platform architecture and the implementation of the new collaboration platform.

Redmond, Washington, Us

• Engage enterprise customers to discuss Microsoft Solutions from a business perspective. Engage to understand their business and go onsite to discuss with key business personnel their business needs while demonstrating our solutions and proof of concept. • Lay out solutions for the customer for their specific business need. • Build out a proof of concept or demo, tailored to the customer’s business need to realize the value in the specific product that is being discussed. • Solutions being demonstrated and built for the customer are Windows 10 security & deployment, Azure AD management and configuration, Microsoft Intune, Azure Information Protection. Windows modern management, Windows Defender ATP.• Custom demonstration for SharePoint Online, Microsoft Teams, and Data Loss Prevention and eDiscovery are built for the customer to show the customer examples of what it would look in their own environment.

Redmond, Washington, Us

• Engaging customers in the medium to corporate size space in the Microsoft Inside Sales Center with added workloads such as Enterprise Mobility & Security, Azure Active Directory, Azure Information Protection and Windows 10. • Engaging with some customers onsite to really deep dive and bring them into the Microsoft Technology Center to showcase the solution we have come up after long discussion of business needs. • Aligning to the corporate and premier account space for Microsoft, requiring more complex and intricate problem solving for the customers that are being engaged. • Provide cloud solutions architecture planning, network assessments, migration paths to various Microsoft solutions. • Designing and providing guidance with multiple migrating options from different server paths. • Successfully drive the win rate within assigned customer opportunities by delivering technical sales engagements such as Solution Alignment Workshops (SAWs), Proof of Concepts (POCs), and Pilots.• Manage and maintain relationships with various partners to ensure a collaborative environment between Microsoft and our regional partner community to effectivity target our customers and ensure the customer has a great experience going with a Microsoft Solution.

Redmond, Washington, Us

Technical pre-sales on the entire Office 365 SaaS, as well as managing pipeline and owning opportunities. • Technical specialist expertise in Productivity that includes Office 365 (Exchange, SharePoint, OneDrive, Yammer, Skype for Business, Project and Office 365 ProPlus)• Industry expertise to engage vertical industries, my typical customer engagements were with Pubic Sector (State and Local, Federal, DoD), Education, Manufacturing, Health and Life Sciences and Commercial.• Responsibilities evolved as the organization grew. Started with a set of accounts that I needed to call and take them through the entire sales process and that included the technical aspect of the sales process.• The process was cold calling the list, engage customer, identify business need, provide guidance on business need, present solution, validate technical solution and implement. • As the organization grew, we had more account managers that would handle the relationship with the customer and would identify opportunities, but would then engage us to then identify the business need and present a solution.• During the technical validation I would design the solution for the customer to fit their needs and showcase a proof of concept as well as a demonstration to showcase the capabilities of the solution. • During the engagement with the customer we would identify and compete against other competitive products, but also find ways to integrate and/ or migrate from to that 3rd party product. • During the implementation phase of the sales cycle, because customers would be too small to have funding or staff to migrate over to Office 365 themselves or through a partner, I would assist my list of accounts with migrating to Office 365 workloads. • During the growth of Inside Sales, I also assisted in developing and creating the training material for new hires of Account Managers and Solution Specialist as well as new Technology Solutions Professional.

Redmond, Washington, Us

• Customer Focus and Driven by ensuring all our customers (consumers and small business owners) had a world-class customer service experience. • Piloted the program to migrate small business owners to Office 365 services such as Exchange and SharePoint and Skype for Business in the store and then enhance the experience by providing tailored training to ensure they knew how to use the solution efficiently. • Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.• Ability to assess customer support needs when they arrive by listening and provide solutions to customers stated and unstated needs. • Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services. • Technical Capabilities in Office 365, Windows 8, 8.1, 10 • Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. • Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings. • Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices. • Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization. • Collaborate with peers, store leaders, corporate and field team member in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

Washington, Dc, Us

• Day to day responsibilities were to ensure effective readiness to deploy at any moment therefore, we had to have technical expertise on the equipment we handled. We handled field servers and Cisco network racks.• Maintain technical expertise in Microsoft, Cisco, and VMWare and a other 3rd party tools. • We were required to be able to stand up server farms in remote areas and connect back to HQ to have a “field” infrastructure for communications. • Plan the deployment for the server farms and manage a timeline as well as staff of junior marines to ensure the effective deployment of the planned server build.• Accountability of equipment maintenance including budgeting for upgrades and replacements.• Cyber Network Operators are responsible for the installation, configuring and management of cyber network systems in both stand alone and client-server environments including Microsoft based curriculum and MS Exchange/Server. • Install, configure and maintain cyber services, both hardware and software. • Plan and execute the integration of multiple information systems to include Data Distribution System-Replacement/ Modular (DDS-M), in a network environment. • Evaluate and resolve customer information system problems and effect hardware upgrades and repair to maintain mission capability.

Washington, Dc, Us

• Ensured deployment readiness for a platoons and units communication equipment. Planning for maintenance and repair of equipment. Budgeting for parts and replacements. • Maintained and accounted for more than $650,000 worth of sensitive communications equipment• Provided training and formal instruction on communications to team members, including but not limited to delivering training on repairing radios, PCs, network switchboards, motherboards, proprietary DoD software, Ethernet cables, etc. • Other training also included maintenance of Windows and Office software on DoD computers to assure proper paperwork could be completed in a timely manner. • Telephone systems/personal computer repairers are trained to diagnose, modify, and perform repairs on telephone equipment, switchboards, Marine Corps Common Hardware Suite (MCHS)computers, peripheral devices and related equipment. • Typical duties include repairs and the alignment to ground common telephone equipment and Marine Corps Common Hardware Suite (MCHS) computers, requisitioning of parts, and completing equipment repair orders. • Ground radio repairers install and repair radio equipment, including multichannel radio equipment, used by ground and aviation forces. MOS 2841s also perform troubleshooting on combinations of radio sets, terminals, and related devices to ensure reliable service to users. • Typical duties include the repairing, aligning, and calibration of radio equipment and secure voice systems; requisitioning of components and parts; completion of repair requests and records; and the interconnection of equipment to provide special capabilities. • Mounted equipment on transmission towers and in vehicles such as tactical vehicles

Bachelor Of Science - Bs, Computer Software Engineering

Advanced High School Diploma/ International Baccalaureate Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Education record