Ana Moreno Pmp, Ssm Email & Phone Number

El Paso, Texas, United States

El Paso, Texas, United States

• Responsible for planning, managing, and leading large project initiatives in a cross-functional environment for the Group Insurance business unit.• Accountable for managing full Organizational Readiness cycle from initiation through implementation, partnering with project sponsors to define project objectives, scope, schedule, budget, allocation, and coordination of resources. • Demonstrated ability to communicate regular updates and any needs to business partners, IT partners and other stakeholders.• Managed Organizational Readiness for E2E Admin project, a very large and complex platform replacement project that touched virtually every functional area in Group Insurance. Responsible for launch, plan, and execution efforts for 31 work streams. • Responsible for managing complex program-level budget involving multiple vendors as well as management of business resource allocations which was critical to Group Insurance cross-program management.• Volunteered to join the Claims Service Stabilization effort to support the Disability Claims Management team with the COVID claims surge in Q1 ’22.

El Paso, Texas, United States

• Project Manager and Scrum Master for the Billing End to End Rehabilitation scrum team that worked for 18 months to improve billing processes to reduce revenue loss while improving customer experience. The team identified a total of $1.9M in missed AOI resulting in a $1.3M annualized run rate benefit, streamlined processes resulting in a 3-FTE reduction and introduced a book of business ownership rolled out to 50% of the customers. As a servant leader, supported/coached team with quarterly roadmap planning, backlog refinement, sprint planning, daily scrum, sprint tracking, review and retrospective ceremonies. Supported/coached product owner with backlog refinement and proper prioritization readiness for refinement by scrum team. • Responsible for planning, managing, and leading multiple IT project initiatives in a cross-functional environment for the Group Insurance business unit• Accountable for managing the full Software Development Life cycle from initiation through implementation, partnering with project sponsors to define objectives, scope, schedule, and budget.• Demonstrated ability to communicate regular updates and any needs to IT, business, and other stakeholders• Successfully delivered waterfall projects for business sustainability, regulatory compliance, disability claimant experience improvement among others spanning multiple years and releases• Selected to Join the Fuel the Future initiative supporting the End to End Administration project that looked to implement Prudential's strategic partner's (Vitech) V3 system to replace the billing and administration platforms that support Life, AD&D/BTA, OSGLI and GUL/GVUL products.

Led all software implementations for both new clients as well as new lines of business for existing clients.Managed all software development, test and production support in 2 locations (El Paso, TX and Ciudad Juarez, Mexico).Partnered successfully with external clients, Operations, and IT to identify and implement operational and client solutions.Trained, coached and mentored staff to ensure smooth transition to new department structure with the goal to create team depth.Increased revenue due to standard, public and feasible pricing model for common solutions resulting in repeat business. Increased profit margins by identifying simpler, more effective re-usable software

Successfully managed over 20 highly visible projects ranging from budgets of $50K to $250K for Fortune 500 companies across numerous industry sectors, including healthcare, insurance, banking and financial services, and transportation and logistics.Directed all phases of several small, medium and large projects, from Initiation to Closing collaborating directly with clients and internal stakeholders.Responsible for critical deliverables for each project such as Charter, Work Breakdown Structure, Plan, Budget, Status Reports, Meeting Minutes, Evaluation Surveys, Post Mortem Reports and Score Cards.Managed cross functional multi-site bilingual local and virtual teams.Monitored timelines, budget and alignment to project goals and flagged potential issues to proactively identify solutions and address them in advance.Collaborated with the Sales, Accounting, Purchasing, HR, IT, Operations, Software Development, and Facilities departments to meet project goals and objectives as documented in the Project Charter.

El Paso, Texas, United States

Managed modifications of existing software to correct errors, upgrade interfaces and improve performance to meet business requirements for small, medium and large projects.Oversaw design teams to ensure software solutions elevated client side experience.Worked closely with project team members to plan, design and develop robust solutions in a timely manner.Interfaced with business analysts, developers and technical support to determine the best way to fulfill requirement specifications.

Supervised designed, build, testing and deployment of scalable, highly available and modular software products.

Developed various applications in VB, C, C++, Java and CodeBase to produce Operations reporting, workflow processing as well as data capture systems for the different projects in the company.