Ana Wendt Email and Phone Number

•Leads and coaches the North American category management team consisting of 4 team members•Defines and directs processes needed to achieve operational excellence across US and Canada•Evaluates and refines the tools leveraged by the team to improve execution of analytical tasks allowing more time on actionable insights. • Integrates complex data analyses and communicates clearly and effectively to stakeholders across the organization in North America and globally•Collaborates daily with cross-functional sales and marketing colleagues to drive strategies and tactics for growth•Creates and manages a budget of over $1MM, roughly 75% of total data related budgets in North America to ensure the appropriate point-of-sales tools and licenses are available to support organization goals.•Evaluates and negotiates contracts for various licenses such as Numerator, Circana, Nielsen, Kantar, 1010, Stackline and Field Agent. • Influences operational planning and strategic period goals to better support business priorities•Partners with the trade and product marketing team to identify white space opportunities and assess product innovation opportunities by channel or retailer•Delivers key shopper and consumer insights to the brand and digital media teams to influence our overall brand messaging and content development

•Oversees the US and Canada O-Cedar, Playtex and Vileda brand categories including floorcare, household gloves and sponges/scourers. •Develops compelling selling stories to increase distribution of new and existing products across national and regional accounts across the US and Canada•Leverages synergies among US and Canada to achieve organizational vision and goals•Leads and coaches the category management team comprised of two individuals•Partners with sales and marketing teams to drive strategic initiatives and facilitate decision making•Manages the relationships between key vendors and seeks out opportunities to develop further value-add partnerships

•Perform critical thinking analyses on topics such as assortment mix, promotion effectiveness and pre/post retailer reset evaluation.•Continuously seek new industry and category knowledge to deliver recommendations to build partnerships with key stakeholders to strengthen O-Cedar and Playtex Gloves' role as a category consultant. •Participate in US retailer opportunities, by conducting presentations and customer visits to support the increase of sales, sustainable category growth, headquarter initiatives and ad-hoc projects

•Identifies efficiency opportunities in new and ongoing projects and processes, resulting in capacity creation for Nielsen internal teams for additional value-add work for the client•Lead activation discussions with client consulting to identify areas of opportunities to service our clients•Mentors and coaches others on best practices relating to communication, project management, tool usage and process improvement•Lead the engagement and fun committees to drive team culture and foster an environment of collaboration among various teams

•Perform essential tasks needed to support Nielsen’s client base, working with CPG Client Business Partners and internal business units to drive client value. •Utilize Nielsen proprietary data tools to deliver insights and recommendations to client teams. •Create reports and templates for Nielsen client teams to use while managing various projects independently.•Support client teams by responding to ad-hoc data requests, answering questions, and communicating with necessary personnel to deliver high value results.

•Scheduled customer service engineer calls averaging to 20 daily for two territories comprised of 15-20 technicians •Used Oracle to create records of service calls used to dispatch technicians to customer sites•Prioritized field service work for each technician and overall team •Handled incoming customer, technician and field service manager calls•Rescheduled calls as needed to accommodate schedules•Participated in the success of meeting daily metrics•Confirmed lead times and delivery of parts needed for scheduled service•Utilized Fleetmatics Mobile Control, Oracle and Salesforce to manage schedules and look up customer information

•Customer support specialist responsible for onboarding, training, and high priority escalations. •Specialized in customer relations and developing business solutions for an assortment of AT&T products and services such as Teleconferencing, Local Network Services, Managed Internet Services, BVOIP, and GCSC. •Provided leadership and assisted with cross-training for a team of over 70 agents with Teleconferencing and Local Network Services. •Quickly and effectively solved customer problems through the use of tools such as Sasha Workflow, AOTS Remedy, Unified Desktop and BMP. •Made use of strong time management, multitasking and problem solving skills when working with customers and implementing new agent schedules into NICE IEX Workforce Management.

•Handled store operations, loss prevention and assisted in decisions by collaborating with store manager and co-manager that directly affected store performance and profitability. •Coordinated visuals for store promotions and to attract customers. •Maintained staff schedule for entire store •Managed a team of ten individuals and trained new agents on store operations. •Monitored sales floor to ensure low shrinkage results. •Delegated daily sales directives and duties to associates•Achieved individual daily, weekly and monthly sales goals by assisting customers with their purchases•Motivated agents to reach their individual goals which would lead to meeting the company’s objectives. •Mentored agents on how to achieve their individual goals.