Guided the conceptualization, development, and implementation strategy for a new SaaS product, leading to an MVP launch within 1 month.▪️ Coordinated web design and development team, improving productivity by 25%.▪️ Recruited top 1% talent on Upwork, assembling a high-performing team for key projects.▪️ Reduced project timelines by 15% through efficient project scope management and resource allocation.▪️ Developed a SaaS tool in education, managing the entire project lifecycle.▪️ Utilized project management tools like Notion and Open AI (Chat GPT 4) to streamline operations.▪️ Created project scopes, reducing client budgets by 30% while maintaining quality.

Coordinated the implementation of go-to-market systems and user feedback loops, optimizing project performance.▪️ Launched website and web application in 6 months, achieving 95% project success rate for OTC services in Venezuela, Colombia, and the US.▪️ Expanded client base by 30% through strategic partnerships with Bancolombia and Chase Bank.▪️ Navigated KYC laws and introduced APIs for verification processing, ensuring compliance.▪️ Enhanced project efficiency by 25% with streamlined stakeholder communication using remote tools like Google Suite, Slack, and Notion.

Led the internal coordination of the RPAY app operations team and implemented performance metrics to enhance productivity.▪️ Coordinated the operations team, implementing OKRs and KPIs for 10+ agents, resulting in a 25% reduction in project timelines.▪️ Organized and led training sessions on tools like Airtable, Zapier, and Typeform for the operations team, improving tool utilization efficiency by 20%.▪️ Managed the hiring, training, and oversight of a 20-member customer service team, achieving a 30% increase in customer satisfaction scores.▪️ Facilitated inter-departmental planning and collaboration across operations, product, marketing, and business development teams, contributing to a 40% increase in active users.▪️ Enhanced communication processes and project coordination, reducing delays by 10% and boosting overall team productivity by 25%.

Develop and execute email marketing campaigns, branding strategies, and client management processes to enhance market presence and operational efficiency.▪️ Spearheaded email marketing campaigns, overseeing creation, follow-up, and client segmentation, resulting in a 20% increase in open rates and a 15% boost in conversions.▪️ Developed and implemented effective branding strategies, enhancing market presence and contributing to a 25% growth in brand recognition.▪️ Coordinated appointments and managed client calendars, streamlining operations and improving client satisfaction by 30%.