Anay Martinez Email & Phone Number

New York, United States

-Managed social media interactions across various platforms, such as Meta, X, Instagram, TikTok, etc., to respond to client inquiries, resolve issues, and reported any social media engagement that needed attention directly to the Social Media Manager.-Ensured that clients received timely updates on their inquiries by collaborating with the warehouse management team and boutique management team in the United States and internationally. In addition, I worked closely with the Client Services Director and international management teams in Europe, Asia, Latin America, and the Middle East.-Utilized analytical skills to effectively track and measure social media performance while providing valuable insights.

-Responded efficiently, friendly, and professionally to clients over the phone, email, and/or live channels while accurately and confidently communicating and handling numerous client inquiries, order information, policies, and procedures on a daily basis.-Troubleshoot and resolve product/service issues and concerns.-Processed payment’s and refund inquiries -Documented and updated client records based on interactions.-Maintained a knowledge base of evolving products and services.-Proficient in multitasking with clients as I navigated between computer screens (Gladly, Order, Management System, Email and Web Browser, etc.) while actively listening and entering client information.-Ensured that clients received timely updates on their inquiries by coordinating with the warehouse management team and boutique management team in the United States.-Number one agent in all of our client services departments while consistently above expectation in client services KPIs -Provided ongoing support to new employees, including coaching and training on all work platforms and policies. Aligned with providing feedback to ensure successful onboarding.-Collaborated with our offline department to complete basic-level Excel projects, including creating new workbooks/sheets, formatting cells/tables/rows/columns, and using simple formulas for client orders.- Management Level - Assistant

-Greet and welcome customers and assist with finding their perfect pair, accessories, or apparel-Assist customers with purchase choices by providing accurate product information to complete sales in a high-volume store and fast-paced environment-Handled cash and credit card purchases and exchanges-Plan and execute detailed, comprehensive stock/inventory and product management routines, including receiving deliveries, processing shipments in and out of the stockroom, completing markdowns, merchandising, replenishment, and fulfilling online orders-Select materials for and create eye-catching displays-Maintenance and organization of working spaces, including stock room and sales floor

United States

-Collaborated effectively with coworkers/team while also working independently-Followed New York City food safety guidelines and sanitary practices-Managed time efficiently to complete individual/group scheduled tasks-Assisted with organizing food products while adhering to proper food storage systems

-Executed high-quantity sales daily-Scanned merchandise and checked prices for accuracy; provided courteous service-Followed New York City safety guidelines and sanitary practices to maintain the-Cleanliness of the work area and work floor-Effectively up-sold products

Bachelor'S Degree, Hospitality Administration/Management

• Took courses to develop my knowledge and skills in hospitality and management. Courses are supplemented with research designed.

Associate'S Degree, Culinary Arts And Related Services, 3.6