Ana Beatriz Zanutto Email & Phone Number

São Paulo, Sp, Br

Estados Unidos

- Spearheaded the development of strategic supplier alliances and integrations within the Airlines & MROs sector, driving mutually beneficial partnerships. - Directed the remarkable success and performance of a dynamic supplier community exceeding 2,500 members, ensuring unparalleled excellence. - Pioneered transformative enhancements to the supplier-side CRM and work management systems, revolutionizing efficiency and fostering seamless collaboration.

Lisboa, Portugal

- Led market expansion initiatives across the Americas, successfully onboarding over 50 new suppliers. - Improved operational efficiency by enhancing the Zendesk platform, revolutionizing the supplier-side CRM, and providing better customer support. - Amplified sales performance to unprecedented levels, achieving a remarkable 100% increase compared to the previous year through strategic initiatives and innovative approaches.

Barcelona, Catalunha, Espanha

- Delivered top-notch guest service in a vibrant hostel environment in Barcelona, fostering positive experiences and memorable stays for international guests.- Leveraged immersive language learning opportunities to enhance fluency in Spanish, effectively communicating with guests and colleagues to facilitate seamless interactions.- Cultivated a welcoming and inclusive atmosphere, engaging with guests from diverse backgrounds and contributing to a culturally enriching experience for all.

São José Dos Campos, São Paulo

- Evaluated and optimized inventory performance metrics, utilizing data insights to enhance efficiency and cost-effectiveness.- Directed strategic planning for service parts, optimizing inventory levels for timely customer availability.- Managed customer inquiries focused on providing excellent customer service, ensuring smooth supply chain operations, and upholding quality standards.

São José Dos Campos E Região, Brasil

- Expertly managed customer inquiries for aircraft parts within executive aviation.- Implemented a customized process flow tailored to meet each customer's unique needs. This project led to a significant revenue retention of $100,000 annually.- Established new customer accounts on the Embraer portal, streamlining the onboarding process and improving efficiency and client satisfaction.

Bretton Woods, Nova Hampshire, Estados Unidos

- Provided exceptional guest service experiences in a bustling ski resort hotel environment, ensuring guest satisfaction and comfort during their stay.- Managed guest inquiries and requests promptly and efficiently, contributing to a seamless and enjoyable guest experience.- Collaborated with hotel staff to maintain high standards of cleanliness and organization in guest areas, contributing to a welcoming atmosphere for visitors.

São José Dos Campos E Região, Brasil

- Provided efficient and courteous customer support services to citizens at City Hall, addressing inquiries, resolving issues, and offering guidance on various municipal matters.- Collaborated with city officials and departments to streamline processes and improve service delivery, contributing to enhanced citizen satisfaction and engagement.- Demonstrated strong communication and problem-solving skills in a fast-paced environment, ensuring citizens received timely and accurate assistance with their inquiries and requests.