Andrew Brummett Email and Phone Number
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Experienced Systems Engineer 2 with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Exchange On-Premise, Office 365 Administration, and Desktop Support. Strong engineering professional with a Bachelor of Science (B.S.) focused in Computer Management and Information Systems from Southern Illinois University, Edwardsville.
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Engineer 2Enterprise Holdings Aug 2018 - Present- Tier 3 support for Productivity applications - Exchange On-Premises, Exchange Online, Microsoft Office, Internet Explorer.- Uphold high levels of customer service aligning with Enterprise Holdings founding values, including management escalations for C-level executives.- ITIL incident management via Request-It.- Author support documentation for tier 1 and 2 teams to accurately identify and resolve issues quicker.
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Engineer 1Enterprise Holdings Jun 2016 - Aug 2018- Tier 3 support for Productivity applications - Exchange On-Premises, Exchange Online, Microsoft Office, Internet Explorer. - Upheld a high level of customer service. - ITIL incident management via Request-It.- Authored knowledge for support teams to identify and resolve issues quicker.
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Systems AdministratorEnterprise Holdings Nov 2015 - Jun 2016- Incident management for Windows Productivity and Security Solutions.- Assisting in transition of incident work to the Windows team. - Work escalations from the Technical Support Center and create applicable knowledge articles
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Technical AssociateEnterprise Holdings Jun 2014 - Nov 2015Split time between Technical Support Center and Engineering Development Program duties. Technical Support Center: - Troubleshoot application, hardware, and mobile solution issues over the phone. - Provide excellent customer service to end users aligning with Enterprise's founding values.Engineering Development Program: - Develop professional and technical skills through a series of Skillsoft classes, as well as attending classes onsite. - Attend Subject Matter Expert sessions to understand how all parts of Enterprise IT works together.- Shadow with teams of interest to get a deeper understanding of their day-to-day job. - Apprenticeship with a team from the shadows for an opportunity to transition to an engineering role.
Andrew Brummett Skills
Andrew Brummett Education Details
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Computer Management And Information Systems
Frequently Asked Questions about Andrew Brummett
What company does Andrew Brummett work for?
Andrew Brummett works for Enterprise Holdings
What is Andrew Brummett's role at the current company?
Andrew Brummett's current role is Engineer 2 (Systems) at Enterprise Holdings.
What is Andrew Brummett's email address?
Andrew Brummett's email address is br****@****ngs.com
What is Andrew Brummett's direct phone number?
Andrew Brummett's direct phone number is +121737*****
What schools did Andrew Brummett attend?
Andrew Brummett attended Southern Illinois University, Edwardsville.
What are some of Andrew Brummett's interests?
Andrew Brummett has interest in New Technologies, Golf, Computer Networking.
What skills is Andrew Brummett known for?
Andrew Brummett has skills like Networking, Windows 7, Troubleshooting, Application Support, System Administration, Help Desk Support, Windows Server, Customer Service, Visual Basic, Windows, Teamwork, Microsoft Office.
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Andrew Brummett
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