Anca Bosnea, Ba, Pmp®, Csm® Email & Phone Number

Vancouver, British Columbia, Canada

• Successfully led and managed agile Salesforce implementation projects for non-profit and government organizations, including the first Salesforce NPC implementation.• Partnered with clients to develop long-term solutions, assess client business requirements, and create requirements and design documentation.• Led project and client teams through planning, discovery, build, testing, and deployment phases while maintaining and updating documentation and project tools.• Developed strong relationships with clients and project teams through a flexible leadership and management approach, to ensure all parties are satisfied with project processes and outcomes.• Planned and led discovery sessions, including story writing, pointing, and refinement. • Led all project meetings including status reports, scrums, refinements, demos, and retrospectives. • Led implementation solutions in multiple Salesforce Clouds and conducted proactive QA on the team’s solutions.• Developed, used, and maintained Smartsheet, Microsoft Office tools, and Jira to ensure successful project delivery.• Served as the primary escalation point for clients, provided internal and external status updates, managed budget and scope, facilitated internal and external meetings, reported project status to internal leadership, and monitored and mitigated project risks.• Supported project teams in managing their workload, prioritizing work, and communicating their needs and concerns throughout the project lifecycle.• Delivered all projects on time and within budget and scope.• Provided informal mentorship, formal feedback, and growth opportunities, and facilitated knowledge-sharing to project teams and less experienced consultants.• Maintained up-to-date, current knowledge of Nonprofit Salesforce solutions.• Created and presented new organization-wide processes and documentation, Salesforce functionality, and project lessons learned.• Led company employee resource group (ERG) for Health and Wellness.

Burnaby, Bc, Canada

• Managed upwards of 10 simultaneous projects efficiently to accomplish goals within constraints such as time, cost, and quality standards• Consulted clients on best practices, change management, and lessons learned from previous implementations.• Planned, consulted, documented, created processes for, and implemented the Traction Rec Managed Package, Non-Profit Success Pack, Lead Management, Case Management, numerous third-party integrations, and small enablement engagements.• Scheduled tasks, deadlines, and milestones for client stakeholders and internal resources.• Reviewed financial forecasting and resource management plans for upcoming and current projects and milestones.• Onboarded, trained, oversaw, and supported new hires, including junior project managers.• Managed milestones, budgets, resources, and timelines for each project using a variety of platforms and methods.• Oversaw 5 cloud technologists, discussed their needs and feedback, and coached them on client-facing and internal improvements. • Created new documentation and processes to streamline project deliverables.• Gathered and used feedback from clients and coworkers to improve internal and external processes and documentation.• Coordinated and communicated with clients, 3rd party service providers, and internal team members.• Foresaw project risks and communicated, documented, and planned for changes to mitigate them.• Understood the requirements and scope of projects and ensured the project plan and deliverables achieved requirements, within budget and timeline.• Articulated solution rationale to both internal and external stakeholders.• Evaluated deliverables prepared by the team to ensure the work meets requirements and maintains a high level of quality.• Led stakeholder management, communication, and escalation discussions.• Supported and helped troubleshoot delivered work during and post-project. • Collaborated with cross-functional internal teams (sales, product, etc.).

Burnaby, Bc

Vancouver, Canada Area

• Ran a 360-recruitment desk - doing both sales and recruitment, with a focus on skilled trades, project management, and engineering.• Collaborated with teammates to fill all open roles with suitable candidates. • Scouted and screened hundreds of candidates and matched them to ideal jobs, while providing constant support and guidance to ensure an appropriate match for both the client and candidate. • Cold-called companies and built relationships using industry-appropriate cadence, market knowledge, communication, and problem-solving skills with clients to ensure a strong understanding of each unique role and its responsibilities, creating an educated conversation with candidates suitable for the role. • Used Akken Recruitment CRM to manage and organize the entire recruitment process, start to finish, from opportunity creation, client and candidate procurement, and through successful candidate placement and client review. • Used organizational and documentation skills to keep strong notes and stay on track using company and self-developed processes. • Set reminders and used scheduling tools to check in with clients and candidates every quarter. • Worked with clients and candidates to negotiate contracts, conduct interviews, review job descriptions, and relocate and onboard candidates. • Negotiated contracts to recruit long-term employees at salaries both employers and candidates are comfortable with while providing suggestions from industry and market knowledge.

Vancouver, Canada Area

• Worked with brands to create and run 50+ influencer marketing campaigns, while providing strategic feedback. • Created documentation and processes to improve overall client and team experiences. • Took on the responsibility of challenging campaigns to promote overall company learning and the creation of documentation and protocol. • Experience in project management, root-cause analysis, communication skills, feedback gathering and analysis, A/B testing, and overall entrepreneurship, project management, and customer success skills. • Adapted new tools to create more efficient daily and team tasks and took the initiative to provide training to all team members on new tools. • Held position as release manager, working closely with developers to track and release new features, and discuss feedback from operations and developer teams. • Prioritized and completed tasks and projects to meet deadlines.• Worked efficiently and comfortably in a fast-paced environment, was comfortable in unpredictable situations, took ownership of clients and campaigns, and problem-solved to resolve conflict or improve strategy.• Proficient in using, learning, and teaching new software to create smoother and more efficient processes. Software includes Trello, Front, Salesforce, Quip, Quickbooks, Asana, and others.

University Of British Columbia

• Informed and encouraged students to sign up for Tilt based on the value it will add to their lives. • Educated students and peers regarding how to use the app and how it will make their lives easier.

Vancouver, Canada Area

• Responsible for coordinating sorority recruitment for more than 500 women.• Collected and reviewed recruitment statistics, and trained women to utilize Interactive Collegiate Solutions statistics and roster software.• Communicated with over 500 women going through UBC Sororities recruitment regarding process, expectations, and requirements.• Served as a member of the Formal Recruitment Rules Committee. • Planned and executed Formal Recruitment, including but not limited to, day-of scheduling/logistics. • Collected and reviewed all Recruitment statistics and was responsible for providing ICS training to chapter representatives. • Responsible for recruitment communication to over 500 women going through the Recruitment process. • Reviewed and developed Formal Recruitment Rules and Policies In coordination with the Vice President. • Supported the Director of Recruitment Counsellors in educating Recruitment Counsellors at training sessions.

Vancouver, Canada Area

• Responsible for planning the UBC Sororities' formal recruitment by organizing and leading over 500 women. • Accountable for training and collaborating with 27 recruitment counsellors that will lead the women through the recruitment process. • Created plans, manuals, schedules, and presentations for training purposes.• Created and maintained documentation on counsellor schedules and time conflicts. • Problem-solving and quick decision-making throughout conflict and acting as the main point of contact for conflict resolution.

Vancouver, Canada Area

• Increased restaurant sales through up-selling and creating relationships with customers to successfully build regulars. • Worked cohesively in a team setting to effectively provide excellent customer service increase customer retention.

Vancouver, Canada Area

• Greeted, seated, and provided directions to thousands of guests for large-scale events including FIFA Women’s World Cup, World Congress of Dermatology, White Caps tournaments, concerts, and Monster Jam. • Helped maintain a positive environment for all guests.

Vancouver, Canada Area

• Managed over 50 players and 10 coaches per season.• Accompanied and supported at all games and practices.• Led equipment cleaning, upkeeping, and distribution. • Communicated effectively between coaches, players, and parents to create a cohesive understanding of expectations and explanations of administrative details. • Performed first aid and taping when required.

Bachelor’S Degree, Sociology

Activities and Societies: Kappa Kappa GammaMajor: Sociology Minor: Family Studies

Pmp Certification Preperation

Project Management Level 1

High School, Honours With Distinctions

Activities and Societies: White Rose Initiative, Kiva, West Vancouver Secondary School Football, West Vancouver District Student Council