Anca Elena Nicolae Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Responsibilities:Coordinates the operations of the EMEA Contract operations team and is responsible for the KPIs ofthe coordinated team.Manages and is responsible for the month closing and quarter closing activities and is the point ofcontact for escalations coming both from internal and external customers.Provides guidance to the team members in relation to high complexity processes/programs.

Bucharest, Romania

Offering support to the team on process related topics in order to facilitate task resolution as well as handling ad-hoc activities and proactively eliminating identified errors.Verifies received information from accuracy and compliance perspective and at the same time, being the customer's first point of contact for specific process information requested for business.Building recurring reports and information requested by process owners as well as updating the training documentation.

Bucharest, Romania

Ensure contract entitlement by setting up and adjusting all relevant systems according to Ts&Cs and signed statement of work.Manage customer's fleet by solving in a timely and efficient manner any contract maintenance request such as extensions, early terminations, fleet add ons, product exchange or annually reconciliation.Monthly invoicing contracts in SAP ERP and preparing Invoice Back UP Reports showing cost breakdown, as per customer's requirements. Verify, validate and manage credit and re-bill requests. Ensure customers' satisfaction and quality of services by communicating closely with delivery managers and various teams responsible for specific disputes. Ensure orders, partner commissions and correctly flowing revenues.

Bucharest, Romania

Providing IT support on devices, medical devices and user accounts used in clinical studies, as well as on various platforms where clinical data is introduced, where technical issues such as connectivity problems, configuring Pads and smartphone applications were solved.Handling logistics requests for provisioning and for returning devices;Being involved in the follow-up training activities, side by side coaching and mentoring new team members.

București

Analysing online and offline media in regards to the image of the President of the Chambers of Deputies and creating a daily analysis.Having guided tours of the building with groups of students, organising debates and other student-related events.Ensuring that the press is in the correct areas and offering support with organisational questions.

Bachelor'S Degree, Comunicare Și Relații Publice

High School Diploma