Liaising with giant’s employees to successfully improve on customer issues, complaints, and inquiries, while maintaining and providing customer satisfaction at the core of every decision and behaviour.Providing exemplary support to field employees of giant by providing detailed payroll analysis, assisting with timesheet and expense entry, providing step-by-step guidance of the employee portal, advice and information on their employment rights and benefits (e.g. statutory entitlements, salary sacrifice schemes).Clearing DXs’ as well as managing and escalating complaints to higher management.Holding Webinars.

• Building a relationship management model for the company based on a business analysis using qualitative analysis;• Creating data base in Excel in accordance with the GDPR;• Maintaining company’s website up to date;• Designing leaflets for company’s marketing campaign.

Menţinerea actualizată a site-ului departamentului din cadrul universităţii prin crearea și postarea ultimelor știri;Îmbunătăţirea procesului de utilizare a software-ului de plagiat de către studenti si profesori;Organizarea conferinţei anuale a universitatii;