Anca Novac Email & Phone Number

London, Gb

London, United Kingdom

- Supporting the CRM projects and bridging the gap between business and technical teams for seamless collaboration.- Serving as a dedicated CRM champion, ensuring unified Sales and Marketing processes across the organisation.- Being the global 'go-to' person for CRM users, providing comprehensive support, training and troubleshooting.- Leading change management and training for system upgrades, with expertise in creating impactful content using tools like Camtasia.- Proactively improving processes, reporting, and data delivery, while identifying and mitigating risks.- Playing a vital role in User Acceptance Testing (UAT) with meticulous test script creation and defect monitoring (using Jira)- Supporting data management, including backups, to ensure data integrity.- Contributing to the successful delivery of internal projects and programs, ensuring timely and high-quality outcomes.- Assisting marketing colleagues in utilising Eloqua, optimising data flow, and implementing automation for effective campaigns.

Bucharest, Romania

- Compiling information on the Center's Europe resources, ensuring data coherence throughout the reporting process.- Tracking key data and company trends, providing essential support for input and investigating information for weekly and monthly reports/decks.- Supporting Management with monthly reporting requests and actively participating in Meetings and Conference Calls for information gathering.- Creating dashboards and analyses for reporting valuable information to very high-level IBM management.- Documenting business processes, analyzing procedures to align with business needs, and researching/resolving data flow integrity issues into databases.

- Expert in curriculum, markets, sales processes, and Oracle technology, maintaining a knowledge repository for Oracle University trainings.- Lead readiness programs, conducts training for sales staff, and actively participate in weekly calls with the Development team.- Collaborate with Sales teams, ensuring data accuracy in Global Sales Territory records, implementing new Territory systems/tools.- Provide support and training for Sales Representatives, coordinate tasks within the Sales Operations team, and utilise Business Intelligence tools for reporting.- Analyse data for accuracy, identify and rectify operational inefficiencies, and maintain relationships with internal support groups.- Respond promptly to queries, documents processes, and contribute to gap analysis for process improvements.

- Coordinate sales admin tasks via email or phone, ensuring timely and accurate support for Managers and Sales Reps.- Manage sales compensation tools, ensuring full compensation for the sales force based on achievements.- Handle non-sales operations activities in quoting tools, updates data in Pricing tools and Siebel, and coordinates deal entries. - Maintain Siebel data quality, create/update opportunities in Siebel/Salesforce, and ensure effective deal coordination. - Collaborate closely with Managers and sales teams, meeting deadlines, and managing financial customer reporting.- Prepare and follows up on account planning, while providing customised forecasting and sales intelligence reports for Managers and Sales Reps.

Master'S Degree, Management And International Business

Bachelor'S Degree, International Business And Economics

Activities and Societies: ASER Romania

Erasmus Scholarship, Business Administration

Activities and Societies: AIESEC BI, Oslo