Anchal Rajput Email & Phone Number

Provided technical support and guidance to AWS customers through various channelsincluding email, chat, and teams call, ensuring timely resolution of issues and inquiries.• Troubleshot and resolved AWS service-related incidents, including S3 bucket configurations,and adhering to SLA requirements.• Collaborated with AWS engineering teams to escalate and resolve complex technical issues,ensuring customer satisfaction and adherence to service-level agreements• Assisted customers in implementing best practices for AWS services and architectures,optimizing performance, security, and cost-effectiveness.• Managed and maintained IAM policies in AWS to define groups, create users, assign roles, andestablish rules for role-based access to AWS resources.• Configure and manage backup schedule, retention policies, and lifecycle management forefficient data retention and storage optimization.• Documented troubleshooting procedures and solutions for knowledge base articles, contributingto the continuous improvement of support processes and resources.